• Showcased innovative team leadership & strategic direction by coaching and guiding a team of 6-11 employees, increasing YOY revenue by 43%, and elevating workplace culture.•Established strong partnerships with local insurance agents, body shops, and dealerships to expand fleet size by 20%.• Spearheaded contract negotiations with 2 dealerships, leading to a monthly referral increase of 15%.• Transformed Zionsville location into the top 10 of most profitable branches in Indiana through continuous process improvement and surpassing of key metrics.• Implemented creative customer retention programs to consistently achieve at least a 92% score on the customer service quality index.• Delivered relationship-driven mentoring & training to team members in sales & service performance, which produced 9 promotions within 12 months.• Deployed strategic marketing plans & pricing tactics to increase monthly operating profit by 13%.