Sterling Laker Email & Phone Number

Las Vegas, Nv, Us

Portland, Oregon, United States

• Fielded and investigated complex technical issues beyond the expertise of CX team• Reproduced and triaged technical bugs, submitting bug reports to engineering team• Analyzed performance issues on Solr, Mongo and SQL servers• Scrutinized large data sets to identify and solve difficult to find errors

Remote

• Collaborated with customers to maximise their experience with Knack • Led emergency support responses after hours, coordinating across departments to solve urgent, time-sensitive issues• Produced internal and external documentation for productFrequently operated independently as sole support after hours, during emergencies, or on weekends• Served as primary training support for new staff and led staff training and onboarding• Maintained composure and professionalism with… Show more • Collaborated with customers to maximise their experience with Knack • Led emergency support responses after hours, coordinating across departments to solve urgent, time-sensitive issues• Produced internal and external documentation for productFrequently operated independently as sole support after hours, during emergencies, or on weekends• Served as primary training support for new staff and led staff training and onboarding• Maintained composure and professionalism with escalated customers• Coordinated across departments to advocate for customers and guide product development to their needs Show less

Eugene, Oregon Area

• Build and maintain custom computer systems for 40+ clients• Recover and restore data from dead drivers and systems• Maintain backups for confidential information• Build, set up and maintain audio and video equipment• Provide tech support in personal and business environments

Eugene, Oregon Area

• Encrypted and backed up HIPAA-protected files• Maintained backups for confidential information• Trained staff on security and encryption• Coordinated repair efforts over the phone and in-person

Eugene, Oregon Area

• Provided patient and consistent customer service and sales support remotely• Performed consistent phone line, LAN, server, workstation, security and website maintenance• Designed and implemented marketing materials and strategies• Trained and provided technical support for all employees