Sterling Williams Email & Phone Number

United States

Managing support projects and contracts to improve customer experiences and enhance their tool usability.

Lindon, UT

-Acted as a product expert, resolving support requests and achieving a remarkable 106% weekly request resolution rate.-Successfully trained and mentored over 10 employees on various aspects of the system, ensuring a high level of proficiency.-Proficiently worked with Atlassian suite of products, particularly Jira, to streamline internal processes and.

Lindon, Utah, United States

-Proactively engaged with customers to promote feature additions and account upgrades, effectively driving revenue growth.-Conducted comprehensive Business Reviews with customers to ensure a thorough understanding of available features and provided help resources.-Utilized SalesLoft and Zendesk to efficiently reach out to and communicate with a customer.

Provo, Utah

-Played a crucial role as Super User and Key Stakeholder in the development of an interactive website.-Collaborated with cross-functional teams over a 6-month period, utilizing AGILE development and methodology.-Resulted in a significant milestone, attracting over 6,000 users within the first 2 weeks of the website's launch.-Analyzed Qualtrics surveys and.

Provo, Utah, United States

-Led teams ranging from 10-20 student staff members, overseeing their performance and ensuring high-quality work standards.-Conducted over 40 interviews with potential new hires, evaluating candidates for suitability and contributing to the selection process.-Assisted in the seamless onboarding of new employees, providing guidance and support during their.

Provo, Utah, United States

-Provided quality customer service to students, staff, and third parties in person, through inbound and outbound phone calls, and through email-Led 5+ training meetings for coworkers and supervisors

Provo, Utah Area

- Promoted the product through social media and word of mouth- Enhanced 3,000+ pairs of Nike shoes by adding decorative material to the shoe

Kansas City, Missouri Area

- Marketed company service through networking and door-to-door selling.

St. George, UT

-Greeted and waited on 10+ tables of customers daily-Prepared perishable food for the day-Accurately retrieved and input orders for the customers-Quickly served the customers their orders

Rexburg, ID

- Coordinated with marketing team of 10-15 board members to brainstorm marketing ideas for 15+ performances- Promoted those events through social media, fliers, and booths

The Brazil São Paulo Interlagos Mission

I had many different responsibilities. My biggest responsibility was assuring the legality of over 100 foreign missionaries living in Brazil during their time of service. I also worked on many large projects which taught me how to use my time efficiently, work well on my own as well as with others. I gained many problem solving skills when problems would.

Newberg, Oregon

- Provided finalization of manufactured products- Organized office materials- Maintained cleanliness on the manufacturing floor

Bachelor Of Science - Bs, Social Psychology, Graduated

International Relations And Affairs, Freshman