Sterling Evans Email & Phone Number

Knightdale, NC, US

Research Triangle Park, NC, US

• Provided excellent customer service for users that visited the RTI Service Bar and built upon existing customer support skills.
• Demonstrated analytical, hardware/software troubleshooting, and problem-solving abilities on the daily.
• Showcased understanding of IP networking concepts, troubleshooting and diagnostics in a tier 2 technical support role.
• Utilized Active Directory, Microsoft Azure, Microsoft O365, SharePoint, ServiceNow, and more.
• Strengthened and utilized knowledge of LAN/WAN networking and remote access technologies.

Research Triangle Park, NC, US

• Provided Tier I software and hardware support for Mac and Windows of medium to high complexity daily via telephone, email, instant message, remote desktop support, or on-site. On-site support may include hardware or.
• Diagnosed and resolve incidents using documented procedures and checklists in the performance of most responsibilities.
• Entered all incoming incidents and requests into the ticket management system, documenting detailed and accurate troubleshooting steps and instructions, and properly notating tickets in ServiceNow.
• Fulfilled account access requests, incident management, Active Directory management, and new hire orientation related to PC setup and use.

Washington, DC, US

• Supported internal employees by configuring/troubleshooting workstations during the transition back into the office.
• Assisted in IT infrastructure management, monitoring (Azure, Active Directory, Cisco Meraki) and resolution of internal tickets.
• Supported the IT security director in vulnerability management (Tenable), threat remediation and various security initiatives.

Washington, DC, US

• Supported internal employees by developing IT training materials/resources and conducting new hire orientations.
• Created a more efficient internal communication process through the creation of an IT team newsletter, while also rebuilding and managing the IT team’s SharePoint site and knowledge base from the ground up.

Raleigh, North Carolina, US

Developed and oversaw digital communications that met clients' KPIs to make a measurable impact on their business. Included developing social media content, managing digital and social media marketing campaigns, creating and monitoring the digital components of agency accounts, and integrating interactive media into the overall business strategy.

Raleigh, North Carolina, US

Milwaukee, WI, US

Helped people to bring clarity to their financial planning by uncovering their most desired/important goals and wants. Built relationships with young professionals in the medical field and small business space.

Grapevine, Texas, US

Basking Ridge, NJ, US

Network Engineer for Verizon's GTNOC.

Bitcoin, Ethereum, Litecoin, & altcoin clothing & accessories.

Yorktown Heights, NY, US

A 1-year contract position testing and debugging Verizon's new NGM network before and during it's rollout in 2016. Monitor alarms, submit tickets, fix server issues. Using proprietary Verizon software, alongside third-party Cisco & Ciena software to manage network realiability.

Deerfield, IL, US

Taking passport photos, processing digital/35mm film photo orders, stocking, providing excellent customer service.

Greensboro, NC, US

Wrote-out test cases, performed manual and automation testing, using Eclipse IDE alongside Selenium WebDriver.

Winston-Salem, North Carolina, US

Stocked shelves, assisted customers, bagged groceries, blocked aisles, worked as a meat clerk, worked as a produce clerk.

Repairing PC's, specifically Windows laptops. Wiped hard drives, re-installed operating systems, replaced hard drives/RAM cards, logged inventory into database using Google Apps.

Bachelor Of Science (B.S.), Information Systems & Operations Management

High School