Sterling Wong Email & Phone Number

Long Beach, Ca

-Ensure the delivery of high quality IT service support to the CSU Office of the Chancellor end-user community in a 24x7x365 working environment by providing leadership, management, direction, planning, and oversight. -Oversight of all aspects of enhancing staff management and performance -Team of 12 to 15 Fulltime staff and 2 student assistants to provide IT assistance the Office of the Chancellor and 23 campus Common Management Systems IT support. -Setting and achieving of strategic and organizational goals.-Responsible for staffing and expanding operations to support tasks with scheduling, cross-training, and leadership. -Provide direction, management, and operational oversight in order to assure that Service Level Agreements (SLAs) and other established service targets are achieved.-Serve as liaison for the Chancellor's Office end user community CSU system-wide campuses, CMS central teams, and Data Center management to plan the delivery of service to meet operational needs, resource availability, and facilitate problem resolution.-Responsible for streamlining policy and procedures to leverage technology and collaboration to increase quality customer support and services. -Work with multiple IT operation teams and vendors to facilitate technical and environmental change management. -Emergency Operations Center (EOC) – Disaster Recovery Coordinator for the CO building for IT operations and communications. -Project management of multimedia implementation and support of AV technology in the workplace including video and web conferencing and streaming, AV production coordination, automation of AV services and delivery logistics.

Long Beach, Ca

• Oversight and management of 24x7x365 operations of IT helpdesk call center to support of 23 system-wide campuses relating to Common Management Systems (CMS), external vendors data management centers, CSU enterprise systems, internal CSU Office of the Chancellor IT resources, and Multimedia Support services department. • Responsible for the 24x7 operation, recruitment, and supervision, performance evaluation of 16 IT staff in addition to the current Multimedia department staff of 5. • Provided training to enhance workplace performance at all levels of staffing on both departments to improve customer support and interdepartmental cross training of services • Involved with streamlining polices between departments for faster customer service and collaboration• Cross training with change management, project management, and infrastructure services.

Long Beach, Ca

-Develop and manage multimedia services department from existing staff and equipment to support growing need for AV support onsite and offsite AV presentations and remote conferencing solutions-Responsible for the development, implementation and oversight of many AV projects including, upgrading 98 microphone conferencing and auditorium AV system.-Responsible for the recruitment, orientation, supervision and performance evaluation of 5 staff to support over 600 employees -Responsible for developing, implementing, managing and supporting desktop and event web conferencing, video conferencing, web streaming, and other presentation technology to greatly reduce costs in travel and time internationally and among the 23 CSU campuses. -Managed and coordinated live event streaming, video and audio presentation and editing (CSU Board of Trustees and other high profile meetings).

Los Angeles, Ca

• Responsible for creating, designing, and delivering multimedia presentations and services• Developed and implemented streaming media broadcasting of campus broadcasts. • Worked with faculty, staff, and administrative to produce video productions, post video editing, live event coverage, and content distribution. • Designed print and online design and web development

Master Of Business Administration (M.B.A.), Business Administration And Management, General

MBA with focus Human Resource Management (HRM) and Marketing to compliment my existing IT management work experience. Major highlight.

Itil - Intermediate Capabilities: Operational Support & Analysis (Osa) 2011 Edition - Certified, It Managment, Passed 90%

Activities and Societies: IT Management Certification in IT practical operational application of OSA practices in order to enable event.

Knowledge Centered Service (Kcs) Certification, Pass 86%

Hdi Support Center Director Certification, It Management

Digital Media Certified Engineer, Crestron Digital Media Technical Integration, Design, And Programming

Activities and Societies: Digital Media Certified Designer Digital Media Certified Technician Digital Media Certified EngineerCrestron.

Post-Graduate - Csula Business Certificate Program - Mba - Core Courses, Business Administration

Activities and Societies: 1. Certificate: Real Estate Law 2. Business Certificate program.- Pre-MBA Core Courses

Itil Level 2, Information Technology Infrastructure Library (Itil)

Activities and Societies: Information Technology Infrastructure Library (ITIL) Level 2 Certified.

Ba, Computer Graphic Art And Design