Nicole Stern Email & Phone Number

Greater Chicago Area

• Created and implemented the credit process within SAP.• Educated the organization about the Credit policy and worked on streamlining material order process through the PowerFlow app.• Reviews material orders and analyzes the financials of private companies and asses their ability to pay.• Assessing current credit exposure risk with customers, and tasked with monitoring the customer base for trends and warning signs of potential credit issues.• Executing a decentralized global credit process and procedures for Europe and Asia-Pacific regions to be in line with the US Credit policy.• Oversees workload and guides global team members in the implementation and maturation of credit process. • Managing customer credit information resources including DNBi, CreditSafe, and CRM websites.• Implemented special terms policy and process that streamlined the requests across the organization.

Greater Chicago Area

• Led the execution of the global credit implementation process within IDT.• Developed the scoring model that provides the parameters of the amount of credit extended • Worked extensively with teams across the organization to develop processes for successful global credit implementation.• Crafted the aging file for upload into the DNBi environment.• Created the online credit application for customers to submit their credit request.• Analyzed credit information in order to determine the risk involved in extending credit to current and new customers.• Initiated wire payments (including international wires) on the JPMorgan Access platform; also initiated and released wires on the ING Bank platform for Euro payments. • Created intercompany payment schedules to reduce foreign exchange exposure.• Executed desktop deposits and submitted entries into the general ledger.

Skokie, Il

• Led the transition of Collections duties to its new location out-of-state successfully.• Continued all duties that have been detailed below.• Undertook the Microsoft AX launch for the Collections team.• Serve on both the corporate communications committee and sustainability committee.

Skokie, Il

• Supervise a team of seven collections representatives in their activities.• Responsible for the credit hold process and contacting clients to resolve open invoices.• Trained the team in utilization of new technologies and systems i.e.: Microsoft CRM.• In charge of weekly meetings to evaluate progress of collection activities on seriously past due invoices.• Instituted quarterly goal setting meetings to assure that the team is unified in its objectives.• Created templates to assure clear credit card submission to Invoicing department.• Troubleshoot delinquent accounts to bring them current and in line with credit terms.• Created methods to enable customers to process invoices for prompt payment.• Assist in applying cash receipts and other payments as necessary.• Continue to manage mainstream and key accounts.

Skokie, Il

• Responsible for collections of outstanding invoices on mainstream and key accounts.• Created monthly statement procedures that enabled customers to fulfill their credit terms.• Responsible for collections of open invoices for European subsidiary.

Master Of Business Administration (Mba), International Business

Bachelors, Business Administration