Stephen:...has strong opinions, loosely held, creates teams of teams on shared missions, and is probably the most useful thing you'll buy for your customers this year...is an efficiency and effectiveness obsessive who works in the white bits of the org chart, visualising data, telling stories, 360° collaborating, and influencing from the shop floor to the top floor.... merges change, decision and behavioural science, business agility, technology, and 'everything optimisation' expertise to create ever more effective processes and strategies. ...optimises performance at the intersection of your workforce, business, customers, and technologies....has a long history of success with organisations of all shapes, sizes, and missions, building their situational awareness enough to be (mostly) comfortable adapting to the complexity, volatility and uncertainty around them; whilst avoiding disruption to the elements of the business we'd prefer remain stable.