Stephen Albert work email
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Stephen Albert personal email
Howdy. I'm Steph 👋 I’m a product designer that strives to craft ethically and socially responsible products in support of people. I work on building experiences that are not only delightful and functional, but ultimately accessible, inclusive, and universal. My focuses are in design systems, service design, and holistic design.From my early days in customer experience and retail operations to training and development, I've always prioritized people. I now leverage my extensive experience to develop products, services, and experiences that genuinely serve and resonate with people.
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Product Designer, Design SystemsZendesk Mar 2021 - PresentSan Francisco, California, Us -
Associate Product Designer, Design SystemsZendesk Feb 2020 - Mar 2021San Francisco, California, Us
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Ux DesignerFreelance Dec 2016 - 2020Conceptualize & design mobile applications and websites, using human-centered design practices. Responsible for developing, documenting, and communicating user experience flows and wireframes, alongside collaborating with other cross functional teams. Research, Design, Test, Iterate, Repeat.
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Product Design Intern, Design SystemsZendesk May 2019 - Aug 2019San Francisco, California, UsWork alongside global design, product, and engineering teams to build components, define best practice, and establish UI pattern usage for Zendesk's "Garden" design system. Research, define, and design components, patterns, and visual layouts—owning the process from start to ship to iteration. Work with other UX support teams to test components, gather insights, and write documentation for design teams.
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Product DesignerYeti Llc Jul 2017 - Feb 2018San Francisco, Ca, UsWork with clients to conceptualize & design websites and mobile applications using human-centered design practices. Guide stakeholders and clients through the design process: Understand, Research, Analyze, Design, Test, Ship, Iterate. -
Training And Development Lead, Customer Service & OperationsPostmates Oct 2015 - May 2016San Francisco, California, Us- Conduct needs analyses to identify training needs and learning objectives- Design and develop high quality instructional materials- Build and maintain relationships with Subject Matter Experts- Facilitate New-Hire development content- Assist content team in curating agent facing knowledge base- Create “Professional Development Plans” to continue growth andimprovement- Manage relationship between internal teams and vendor teams- Assist vendor in day to day management activities including but not limited to staffing, scheduling, workflow, and employee relations- Train vendor team of company culture and core values- Provide cross-training and skills transferring for vendor personnel- Day to day guidance and oversight of staff; promote and recognize performance- Conducting RCAs to identify, control, and fix opportunities and challenges -
Customer Service & Operations ProfessionalPostmates Jun 2015 - Oct 2015San Francisco, California, Us- Provide world class support to maintain relationship between Merchants, Customers, and Couriers- Monitor platform to address all issues related to customer experience- Mitigate and prevent fraudulent activity within the platform- Conduct data pulls of day to day operations to evaluate and optimize workplace efficiency
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Coffee Master & Barista TrainerStarbucks Aug 2011 - Jul 2015Seattle, Wa, Us- Educate and promote coffee excellence within Community- “Float” between multiple stores in two districts; day-to-day operations support- Train & Develop New-Hire Baristas on Customer First mentalities, beverage crafting, and operational standards/expectations- Act as brand ambassador to local community -
Implementation Support Specialist, Lean Innovation LabStarbucks Apr 2012 - Dec 2012Seattle, Wa, Us- Research and develop cost effective retail applications based from Zen and Leanideologies- Collecting and analyzing retail operations data to reduce waste and optimize work (reduce over-production, motion, waiting, inventory, etc.)- Educate community leaders on standardized repeatable routines to grow their communities and businesses- Provided performance improvement and operations consultation to low performing retail stores
Stephen Albert Skills
Stephen Albert Education Details
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University Of WashingtonComputer Science -
City College Of San Francisco
Frequently Asked Questions about Stephen Albert
What company does Stephen Albert work for?
Stephen Albert works for Zendesk
What is Stephen Albert's role at the current company?
Stephen Albert's current role is Systems Designer at Zendesk.
What is Stephen Albert's email address?
Stephen Albert's email address is st****@****esk.com
What schools did Stephen Albert attend?
Stephen Albert attended University Of Washington, City College Of San Francisco.
What skills is Stephen Albert known for?
Stephen Albert has skills like User Experience Design, Visual Design, Instructional Design, Training And Development, Project Management, Customer Service, Presentations, User Interface Design, Information Architecture, Heuristic Evaluation, Competitive Analysis, User Experience Testing.
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