Stevan Djordjevic Email and Phone Number

- Troubleshoot and resolve system connectivity issues for residential andbusiness customers, ensuring minimal downtime- Perform system administration tasks, including software installation, updates,and system monitoring- Collaborate with the Solutions team to plan and implement system upgradesand expansions- Assist in the development and documentation of system configurations andprocedures- Assisted in data collection, cleaning, and transformation for various projects- Collaborated with senior data analysts to develop predictive models andalgorithms- Proactively identify and address system vulnerabilities and security threats- Strong attention to detail and commitment to delivering high-quality, accurateresults

- Providing remote support to engineers on the field during field work- Providing advanced technical support to customers and field updates- Being accountable for ensuring the customer's query/issue is resolved withefficiency and in timely manner- Working closely with other departments within the company to ensure serviceis provided within dedicated time frame- Attending Field Ops meetings to discuss and implement new procedures forthe service calls

- Providing field support for engineers on various projects such as SCO, POS,Non-POS, AirWatch, Bossa Nova Robotics- Networking, switch, Cisco networking- Controller setup- Remotely installing new software for Self Checkouts- Post install monitoring of newly installed software, resolving any issuesremotely- Working closely with other departments to ensure new devices are installedand working within dedicated timeframe