Business Change Manager
CurrentMy role will be to lead on implementation of new processes and digital technologies. Working alongside colleagues in diverse business areas supporting NHS Wales such as legal and risk, finance, procurement and Welsh language services to manage the transition to internet era working.Within my first 6 months, I have been involved with transitioning our helpdesk support teams across payroll, pension, procurement and recruitment services (over 3-4k calls per week) to using telephony via MS Teams. Undertook multiple engagement sessions with senior leaders, to managing training sessions for support staff to using the new solution.I hosted user feedback sessions during early adoption testing.