Stevan B. Email & Phone Number

San Mateo

Innovative solutions to help small and mid-sized businesses drive success and growth.In today's rapidly evolving business landscape, it is crucial for business owners and leaders to consistently reinvent their strategies, goals, and operations to maintain a competitive edge and ensure long-term sustainability. That's precisely what Browning Business Management is all about.Our mission is to empower businesses to reach their full potential by providing expert guidance and expertise to startups and small business owners, helping them conquer their most significant challenges and transform innovative ideas into thriving, enduring enterprises.

A consulting advisor helps the executive team develop business strategies, marketing and sales procedures, and operational systems to support company growth and sustainability.

Publicly trade developer of private labeled ISP services

Managed credit card enhancement sales and marketing relationships with Visa USA, American Express, Texaco, and GE Capital. Trained support staff and managed performance of over 400 reseller dealers.Dramatically increased dealer profits through up sell warranty products to retail computer stores and wholesalers such as Costco.

Established vendor selection criteria, insured vendors adhered to Visa's strict service level requirements. Implemented vendor training and support systems to improve vendor performance. Instrumental in identification and development of key card enhancement products.Successfully increased cardholder satisfaction form 75% to 98%

Responsible for transaction quality over Visa Net to insure merchant compliance with standards to reduce charge back operating cost to Member Banks.

Dallas, Texas, United States

Responsible for claims administration and customer assistance for Visa USA, American Express, and Diners Club card enhancement programs. Evaluated and deployed systems to manage incoming calls for the first Visa Gold customer assistance call center supporting in excess of 125,000 calls per month. Designed and deployed computer network and software solution to support Visa claims processing system to support over 25,000 claims per month Managed 5 direct reports with ultimate responsibility of over 200 program workers.

Independent Insurance Agency representing Southland Life, ITT Hartford, Benefit Trust Life, Pacific Fidelity, USG Annuities, and Met Life.

Technical Services provider to independent telephone companies. Formed TCCI, Inc a Dallas based Interconnect Sales and Marketing Company in 1985 as and authorized reseller for NEC America. Sold Texa-Tel in to DFW Communications early 1990.

P & L Responsibilities for Telephone Division producing over $3 million annual revenue

Continuing Education, International Business Transactions

Activities and Societies: International and Executive Legal Education.

Bank Card Management

Activities and Societies: American Bankers Association Bank Card Division and Executive Schools Division ABA National School of Bank Card.

License, Group One Insurance

Activities and Societies: Study Group 1 Insurance Life, Accident and Health as Required by Texas State Board of Insurance Licensing.

Ged

Activities and Societies: Keller High School develops students both in mind and character, preparing them for future success by instilling.

Education record