Stevan P. Email & Phone Number

Melbourne, Victoria, Australia

Established and managed a high performing team to uplift all aspects of the Workplace Technology space, including participating in external audits, vendor & contract management and working closely with procurement to ensure that Service Victoria has the right tools to achieve our goals.

Melbourne, Victoria, Australia

A fast-paced and fluid role that was responsible for all of the IT Operations needs at Illuvium. This included establishing processes for all IT Operations functions, building up the Service Desk function and managing it, establishing and monitoring SLA's, generating reports, onboarding / offboarding of users and services and working in an agile.

Melbourne, Victoria, Australia

During a review of the global SS&C IT structure my team was expanded, and my role changed to APAC Field Services Manager. The teams’ new remit is to act as a 2nd level of support to the Global Service Desk, provide feedback and training as Subject Matter Experts to expand Service Desk capabilities while continuing to create and implement projects in the.

Melbourne, Victoria, Australia

Expanded my role to manage the APAC Service Desk team consisting of employees based in Singapore, Hong Kong and Bangkok. This new role included being an escalation point for all users in the region, allocating and managing workloads and projects as well as providing a single unified direction for the APAC Service Desk team to follow ensuring consistent.

Melbourne, Victoria, Australia

Varied roll doing Service Desk requests, Lotus Notes and Domino admin duties, Microsoft Exchange 2010, Windows Server, WSUS, VMWare, Citrix, Active Directory, laptop and desktop roll outs and much more.

Melbourne, Victoria, Australia

My role as a senior Lotus Notes Administrator at CenITex was to respond to escalated calls from the Service Desk and the completion of various Lotus Notes Admin duties such as the creation, modification and deletion of accounts, groups and mail in databases. Part of my role was also to support less experienced members of the team to grow their knowledge of.

Melbourne, Victoria, Australia

I joined L&H Group as a member of the help desk team where my duties were to be the first point of call and provide resolution to first and second level incidents. I was in this role for 6 months before being offered an opportunity in the Infrastructure team where I was the first point of escalation for the help desk as well as the administrator of several.

Melbourne, Victoria, Australia

I was responsible for first level calls with the aim of resolving as many as possible then escalating calls to specialised 2nd and 3rd level teams as required.