Stevan Stipanovich Email & Phone Number

Product Ownership of NetworX Pricer, both Facets Client and Standalone. Manager, Product Owner team for NetworX Pricer, Modeler, and PBA.

Facets/NetworX Product ConsultantSenior Level Project resourceManage individual projects from initiation to completionServe as senior Subject Matter ExpertGuide projects through multiple functional areas such as Enterprise Architecture, Hosting Services, and handoff to Business ownersIdentify issues and coordinate project solutionsAdvise client leadership at SME, Middle Management, and Executive Management levels on TriZetto product offerings

Remote

Facets/NetworX Product ConsultantWorked with several regional and large national health insurers to implement TriZetto Facets and NetworX software.Serve as a software Subject Matter ExpertAdvise client leadership at SME, Middle Management, and Executive Management levels on TriZetto product offerings

Focused on customer satisfaction initiatives through advancing new processes and technologies.

Manage a functional project team tasked with cleansing membership applications received dailyCoordinate workflow, track incoming work and assign to team membersTrain new staff and volunteers on process flowResearch and drive solutions for problem applicationsDevelop tracking mechanisms to aid inventory control

Represent the Customer Satisfaction Division (CSD) on the Innovation Core Team (ICT)Develop a corporate Social Media campaign in conjunction with the ICTAct as a program administrator on the Celebrate U! corporate rewards and recognition programUtilize Nexidia call analytics software to develop trends and reports to gauge the Voice of the CustomerCoordinate team status updates and reports, led development of team metrics and reportingWrite white papers and presentations for team to present to executive leadershipAssist in management of Voice of the Customer and Customer Dissatisfaction databasesGather customer satisfaction through Social Media venues and developed reportsCreate Voice of the Customer reports and communications

Act as Chief of Staff to the Vice President of Business Operational Initiatives, the Business Project Management department in the Customer Satisfaction Division (Operations).

Coordinate planning concepts between community and Office of Strategic Planning personnelWork on individual projects - evaluate community concepts and create planning documentsPrepare visual representations of concepts - 2D and 3D using graphical softwareCreate and present concept presentations for community stakeholders and elected officialsAttend community meetings and interact with community members concerning planning issues

Responsible for Scanning Team in Claims Department - ensured that all mail received each day was opened, sorted, batched, and scanned into the computer systemPrepare claims correspondence to send out to providersOrganize and streamline Scanning Team to work more efficientlyCoordinate department documentationUpdate department Intranet files

Work with fellow consultants/interns and Community Planner to create a development master plan for Buffalo's Midtown neighborhood to provide a guide for development associated with the ArtSpace project Arrange public meetings and work with community stakeholders and the U.S. Postal Service to conceptualize a new location for the 14209 post officePrepare planning documents and visual concept representations for each individual project

B.S, Urban-Regional Analysis And Planning

Education record