Steve Aldea Email & Phone Number

California, United States

• Daily management and support of all AV hardware and videoconferencing applications (Zoom, Google Meet, Microsoft Teams, WebEx and LifeSize)• Led team and worked with our AV vendor for the configuration and installation of Zoom Rooms for all offices worldwide• Primary lead for AV set up and support of all hands company meetings, C-Level executive meetings, sales kickoff conferences and off-site events• IT ticket management using Jira and Freshservice

Santa Clara, California, United States

• IT ticket management using Jira and Freshservice• OS support for Windows, macOS, Linux, iOS and Android• Creating and updating KB articles in Confluence, Simpplr and Freshservice• Administrator in Google Workspace, Okta, JAMF, WorkspaceONE, Slack, Office 365, Apple Business Manager, RingCentral, Adobe, Verizon and Slido• Printer management and support of HP and Konica BizHub printers• Manage and administer all company Verizon MiFi devices• Support for networking equipment and VOIP services such as OnSIP, RingCentral and 8x8

Santa Clara, California

• Provided worldwide employee support on-site or through email, phone and remote access• IT ticket management using Peregrine Systems and ServiceNow• Identified and troubleshoot a variety of technical issues for laptops, desktops, phones and printers• Recognized by IT management for exceptional work on special projects including creating documentation for specific Linux desktop configuration used to manage EMC appliances

Colma, California

• Operator of central computerized systems and maintaining daily computer operation procedures• Daily processing of ATM files to provide all customers with up to date account information• Download and processing of all ACH files from the Federal Reserve Bank• Monitor, maintain and troubleshoot all network printers• Provide service to all employees when help desk or network support department is unavailable• Monitor all servers and software to identify problems and correct or report them as appropriate• Track and chart various statistical information on system performance, capacity and utilization as assigned• Assist in implementation of software revisions• Ensuring tape library is updated and maintained