Steve Aldea Email & Phone Number

• Daily management and support of all AV hardware and videoconferencing applications (Zoom, Google Meet, Microsoft Teams, WebEx and LifeSize)
• Led team and worked with our AV vendor for the configuration and installation of Zoom Rooms for all offices worldwide
• Primary lead for AV set up and support of all hands company meetings, C-Level executive meetings, sales kickoff conferences and off-site events
• IT ticket management using Jira and Freshservice

Santa Clara, California, United States

• IT ticket management using Jira and Freshservice
• OS support for Windows, macOS, Linux, iOS and Android
• Creating and updating KB articles in Confluence, Simpplr and Freshservice
• Administrator in Google Workspace, Okta, JAMF, WorkspaceONE, Slack, Office 365, Apple Business Manager, RingCentral, Adobe, Verizon and Slido
• Printer management and support of HP and Konica BizHub printers
• Manage and administer all company Verizon MiFi devices

Santa Clara, California

• Provided worldwide employee support on-site or through email, phone and remote access
• IT ticket management using Peregrine Systems and ServiceNow
• Identified and troubleshoot a variety of technical issues for laptops, desktops, phones and printers
• Recognized by IT management for exceptional work on special projects including creating documentation for specific Linux desktop configuration used to manage EMC appliances

Colma, California

• Operator of central computerized systems and maintaining daily computer operation procedures
• Daily processing of ATM files to provide all customers with up to date account information
• Download and processing of all ACH files from the Federal Reserve Bank
• Monitor, maintain and troubleshoot all network printers
• Provide service to all employees when help desk or network support department is unavailable
• Monitor all servers and software to identify problems and correct or report them as appropriate