Steve Atkins Email & Phone Number

Arlington, Virginia, Us

Consulting for startup projects, including CityHopz (nightlife guide, Austin, TX), Mashboard (social network ranking, Sedona, AZ), Callidus (HIPPA privacy compliant messaging for healthcare, Chicago, IL), EZPark (parking, Singapore), DealPoint.io (sales tool, Portland, OR), Work N Pay (builders’ escrow service, Australia), and I Spy With My Little AI (AI & LLMs, Portland, OR). Continuously learning with leading-edge technology and evolving best practices.• Architected and implemented the "0->1" of Work N Pay, an escrow service for the AUD $65 billion tradesman industry, identifying critical business model issues that led to an informed decision to close the project, saving time and investors’ funds. • Enhanced Starbucks DevOps by integrating AWS VPCFlow and CloudTrail logs with Splunk, and ELB metrics with DataDog, using Terraform and AWS Lambda with Node.js. • Transformed clients' ideas into market-ready products by leading Agile teams in Bangalore and Hyderabad, developing technology stack architectures, implementing Mobile UX, and securing AWS with Ansible scripting.

Canberra, Australian Capital Territory, Au

Reported to the Board, set technology direction, and initiated five AI projects with Google. Managed hiring, career development, team priorities, and collaborated with internal and external teams. Oversaw time and bug tracking, backlog grooming, tech debt, and roadmap planning. Implemented automated tests, drove QA cycles, improved system stability, provided customer support, and triaged issues. Led Engineering with a $2.4M budget, growing the division from 4 to 14. • Transformed FLINTpro into a profitable software company by implementing Agile processes with continuous improvement, leading to regular releases and a 90% reduction in production incidents. This built trust internally and with our customers. • Ran "Lean Startup" project management with Agile sprints and Kanban scrums, balancing process, support, and international time zones. Collaborated with Product Management on customer-focused prioritization of engineering tasks and technical debt.• Delegated ownership of observability (Prometheus), Infrastructure as Code (IaC) and automated testing in CI/CD (GitHub Actions). Tracked DORA metrics.• Delivered a custom solution on time and on budget, generating $450,000 in revenue with a $52,000 tiger team wage cost, while advancing FLINTpro V2 by 2 months and securing validation for VC funding.• Designed and wrote ETL code to scale data aggregation for carbon emission reporting from 10,000 acres to 36,000,000,000 acres.• Led the team’s reduction of 96% of the cloud costs and 97% in run time for the largest carbon emission reports, by redesigning backend services (Python, Golang, C++, SQL) and the cloud architecture (RabbitMQ, PubSub, BigQuery, PostGIS, Kubernetes). • Rewrote RBAC in Golang, replacing 49,000+ security records with 81 policies.• Administered 18 microservices in GCP and 50+ GitHub repos (including 1 open-source project).• Managed third-party vendors including a Web dev team, recruiters, GCP billing, and ISO27001 auditors.

Canberra, Australian Capital Territory, Au

Portland, Oregon, Us

Servant Leader for a cross-functional Backend Engineering team of 9 directs, responsible for the design, development, and 24x7 on-call support of 120+ distributed microservices (Java) running in AWS and GCP, sending billions of push notifications each day. • Focused on team member professional development and improved work-life balance, resulting in a 50% increase in Agile Sprint velocities and higher job satisfaction scores.• Successfully filled all open positions, unblocking projects and reducing on-call shifts by 25%, by reworking the recruitment process, making it more inclusive and cutting hiring time by over 60%. Improved onboarding, making new hires productive within weeks. • Established a mentorship program that improved career development scores in employee surveys, leading to the company-wide adoption of the program by Airship’s Diversity Guild. • Minimized team burnout while completing a data center to cloud migration, resulting in savings of $100,000 per month despite a 25% increase in traffic.• In collaboration with Customer Support, Program Management, and Product Managers, led the team’s improvement of system uptime from 95% to 99.5%, by addressing key underlying issues (data-driven decision making using metrics from Prometheus, Jira, RCAs & 5-Whys), reaching out to customers to understand their use cases, and through improved prioritization of on-call duties. This 90% reduction in service impact on customers also significantly reduced engineers' on-call burden!

Singapore, Singapore, Sg

• Led the development of Chynge Send Money, architected Chynge Move Money for B2B remittance in currency-controlled countries, and automated Chynge Compliance for KYC and AML financial regulations.• Managed three offshore teams with a $500K budget, improving software quality and halving release times, overseeing mobile iOS-Android, DevOps LAMP on AWS, and Web PHP-JavaScript teams.• Launched Chynge Send Money within 12 months, prototyped Chynge Move Money and Chynge Compliance, and began remitting 14 different currencies, leading to the opening of offices in four countries and applications for financial licensing.

Austin, Texas, Us

Head-hunted by Ed Suen to lead NQuire’s and Siebel's Business Intelligence Presentation Services and develop a team working with C++, Java, SOA web services, and SaaS applications. • Filed a patent application for C++ STL-like containers with multi-threading locking.• Re-architected and coded Oracle's Metadata Catalog, enabling support for 10,000 concurrent users from a single node, with over 250,000 lines of my C++ and Java code in daily use by thousands of customers.• Successfully managed an underperforming employee, helping them secure a better job.