Senior Manager - Supply Chain, Logistics, And Customer Service
Geneva, Ch
Recruited to manage demand, supply, and inventory for products imported for sale into the U.S. for an international tobacco company marketing and selling key cigarette brands Wave, Wings, Export ‘A’ and the global brand LD.• Led and directed a Demand Planning Manager and handled demand planning, supply planning, change management and inventory optimization team for globally sourced consumer products.• Directed import supply chain, warehousing & distribution, transportation, and customer service for U.S. operations.• Worked with U.S. Customs & FDA to ensure smooth flow of imported products from Turkey, Egypt, China, Japan, and Canada.• Managed business and relationships with five domestic 3PL warehouses, various transportation networks, and specific ocean transportation lanes; oversaw process optimization and established bonded warehouse operations.• Ensured three Customer Service Associates provided world-class customer service to external and internal customers, including new customer on-boarding, process optimization, order fulfillment, resolution of issues and returns processing.• Established best practice demand and supply planning function; reduced inventory, eliminated chronic stock shortages.