Within this role I was tasked with the overall IT systems health for my assigned client base. Not just the reactive work that would "keep the lights on" but forward thinking, planning and predictions on what upcoming technologies would be beneficial. "First we understand your business" was not just a cheesy tagline but the ethos underpinning as much of what we did as possible.

Providing 2nd Level Desktop and Network Support to complement and support Telecom’s own IT staff. Mentoring the various members of the Telecom IT staff in Chch.Knowledge/experience based assistance to Telecom support staffProvide remote telephone support to Telecom users from Nelson to Invercargill.Front line hardware support for Desktop and ServersLan Administration for all Break-Fix and Moves/Adds & Changes requirements for local Telecom staff and any other contractors working in Telecom in the South Island.Assist The local Lan Administrator with:Hardware & Software problem resolution on File Servers.Planning and implementation of projects for:Server hardware upgradesServer upgrade projects from NW3.1x to 4.11User migration from NW 3.1x to NW4.11User migration from Groupwise 4.11 to 5.5