Onsite Engineer
Computerland Nz/Telecom Nz
Christchurch, New Zealand
Providing 2nd Level Desktop and Network Support to complement and support Telecom’s own IT staff. Mentoring the various members of the Telecom IT staff in Chch.Knowledge/experience based assistance to Telecom support staffProvide remote telephone support to Telecom users from Nelson to Invercargill.Front line hardware support for Desktop and ServersLan Administration for all Break-Fix and Moves/Adds & Changes requirements for local Telecom staff and any other contractors working in Telecom in the South Island.Assist The local Lan Administrator with:Hardware & Software problem resolution on File Servers.Planning and implementation of projects for:Server hardware upgradesServer upgrade projects from NW3.1x to 4.11User migration from NW 3.1x to NW4.11User migration from Groupwise 4.11 to 5.5