Inside Technical Support
CurrentExpert on subject matter on CAS products and on similar products to CASHandle technical support calls from both internal and external service technicians, installers, customers, as well as sales staff.Provide post sales technical support including equipment troubleshooting and applications assistance via phone, email, and fax.Must demonstrate excellent customer service and a professional demeanor at all times.Log results of all calls into job service notes.Upon request, provide information such as submittal drawings, wiring diagrams, installation recommendations, or other information as needed.Follow up on customer inquiries to ensure job completion and customer satisfaction.Process warranty orders.Complete special projects and training as requested by management.