- Responsible for productivity and meeting key performance indicators for profitability, on-time delivery, and order accuracy for an assigned territory with 45 distributors.- manage a team of 4 inside sales people in a fast paced, dynamic office environment. Process volume is 66% of Canadian sales exceeding $6 million.- helped to ensure our Canadian ISR team ranked highest in customer service satisfaction for 2nd year amongst all Winters divisions, per distributor survey.- act as liaison between other departments and ISR team, solving problems and assisting with changes to SOP.- increase efficiency by reviewing and modifying SOPs and streamlining order processing.

Supervise the customer service department with 6 people. Responsible for pricing, order entry,developing and implementing sales policies and training of staff. Review and analyse sales metrics and develop plans to strengthen weak areas. Provide technical support to junior reps and support outside sales with implementing sales strategies and overall business plan.

Assist customers with product selection, provide replacement hydraulic/pneumatic/industrial hose assemblies, process cash/account sales at counter. Responsible for inbound inside sales calls and purchasing of specific product groups. Consult with management regarding outside sales programs and marketing initiatives and provide specific marketing tools i.e. sales scripts.

sales rep for West GTA for plumbing/industrial distributor.

Handled 40% of inside sales call volume for 3 branches in 2007.Instituted weekly telemarketing program to reactivate stale accounts.Primary inside contact for $750,000 OEM account; processed kit orders.Managed several accounts with VMI programs.Outside sales rep for Central/West GTA territory. Maintained annual sales volume of $350,000.

Achieved 30% growth in territory over 4 years.2003 sales of $700,000 through focused effort on plastics industry.Developed 25 accounts valued at $250,000 in last 2 years.

Demonstrated flexibility and team participation through progressive positions including counter sales, inside sales, shipping, outside sales.