MVP of Delinquency Management at PSCU, providing management and leadership support to Delinquency Management operations in Phoenix AZ, St Petersburg FL, and Wyoming MN. The Delinquency Management function handles both First and Third party collection efforts, utilizing outbound calling and technology solutions for over 1,000 clients nationwide. Also responsible for the financial analysis of revenues and costs for the Risk function within PSCU

Manage and Provide Leadership to the Fraud Recovery Department, currently processing 10,000 fraud cases per month. Implemented a first in first out strategy, defined departmental SLA’s, and refined CSR fraud recovery prioritizations, Moved from a client associate relationship management to queue based processing, and created a centralized support unit. Currently handle Fraud Disputes for 450 plus CU's.Manage and Provide Leadership to the Dispute Department, by reducing backlog from 11,000 open disputes to a current day open status of 1,500 disputes. Implemented a first in first strategy, defined departmental SLA’s, and refined CSR dispute prioritizations, in order to achieve a 7 day turn around in Cardholder Dispute Disposition. Also, took the department from a loss leader within PSCU to a profit center.Manage the Collections Operations, handling cradle to grave credit card collections for 40 plus clients, utilizing outbound technologies, third party skip vendors, and manual efforts. Responsible for all productivity, optimization, and expense management efforts within the department. Partnered with Strategic Relations to improve overall client satisfaction regarding the dispute process. Crafted client level reporting, daily inventory reporting and online access for dispute submission.Ensure the Forecasted Expense measures were achieved or exceeded on yearly basis.Lead Aspect Dialer Installation Project, handling all aspects of the install, design, and coding. Manage the development of outbound blaster campaigns, as well as, outbound interactive project allowing for cardholder input and payment via the IVR.

Vice President, Logistics and Strategic Planning, Tampa, FL 2005 - 2006Responsible for managing $120M annualized occupancy budget for 35 credit card sites in 15 international locations following the JPMorgan Chase/Bank One merger. Vice President, Collections Site Director 2002 - 2005Responsible for managing the operations of the Tampa Collections unit for cradle to grave collection efforts on a $125B Portfolio. Vice President, Interim Servicing Manager, Providian Portfolio 2002Selected as point person to manage the interim servicing for the $8 B Providian portfolio acquisition. Vice President, Portfolio Manager 2001 - 2002Managed the Start Up Collection Unit for the Low Prime Portfolio.Vice President, Collections Manager 1998 - 2001Directed the daily operations for the early stage collection’s unit for a $40B portfolio.Additional Internal Experience 1988 – 1998Collections Compliance ManagerSite Compliance AnalystRegulatory Reporting