Expertise building, leading, and transforming professional services and customer success teams to implement well, deliver value, and address strategic challenges for industry-leading clients. Strong track record of orchestrating and harmonizing teams across multiple disciplines (analytics, software engineering, business consulting, QA). Deep experience in building cascading leadership structures, embedding analytic decision support into different parts of the business, and addressing the people/process challenges of companies both large and small. Scope of experience spans service delivery, customer success, sales, solutions, change management and talent management. My career is built on a foundation of analytical/technical education (computer science + operations research degrees) with early exposure to people management in professional services firms. Here I discovered I excelled at the business strategy/services side of the business managing large teams. Then I made a pivot into financial services, which was an interesting shift into an e-commerce/ customer analytics focus, eventually driving cross-channel integration strategy. From there, I was recruited to join the global marketing team at PayPal tasked with aligning worldwide standards for marketing measurement. Then, another pivot back into professional services where I’ve been focused on developing client strategies in some new industries, where my ability to ask smart questions, structure frameworks, and influence solutions gets utilized. Other threads to my experience: Building or transforming the professional culture of an organization – how we work together, how we define and deliver on mutual accountabilities, and how we win together. Talent management – recruiting, retaining and growing top-notch talent, especially in a competitive labor market. Global growth awareness and cultural sensitivity.