Sales Management• Led $2.5 billion book of business representing fully insured premium and ASO equivalent with 3,000 accounts, 225,000 subscribers, and 420,000 members.• Exceeded retention goals substantially above industry averages for market segments.• Drove profitability for book of business.• Delivered solid leadership qualities and organizational skills in directing efforts of account management team throughout business cycle.Strategic Direction• Initiated and helped drive enterprise strategy for ancillary product packaging.• Established strategic thinking and innovation based on knowledge of the market, competitors, and solutions.• Communicated issues, concerns, and problems in solution-oriented manner.Team/Organization Management • Supervised staff of 26, including one director, two managers, 21 account executives, and two service representatives.• Directed Illinois small group (two to 50) general agent program for new business and retention.• Created, developed, and piloted completely new organizational change in account management approach. Combined small group accounts of 51 to 150 employees with 151 to 250 employees and realized cost efficiencies and retention success. .• Ensured accurate and timely entry of sales opportunity information into CRM system (Salesforce).Marketplace Role• Oversaw broker and customer expectations and contributed to high level of customer satisfaction• Maintained highly credible professional profile within industry and served as go-to resource/subject matter expert for small group and middle markets throughout organization.Knowledge Base• Served as enterprise sales/account management representative for Affordable Care Act readiness.• Proven experience in underwriting, analytics, and product for small group, middle markets, and large group accounts.• Demonstrated expertise in end-to-end workflows for new business proposals, account setup, renewals, and account maintenance in all market segments.