Steve Barsamian Cissp, Cism Email & Phone Number

• Deployed and managed business intelligence (BI) tool in non-secure (NIPR) and secure (SIPR) production environments. These systems were utilized by Joint Staff J-7 (Training) for worldwide training events.
• Developed documentation, training, and provided SME-level support. In addition, led discussions and provided guidance in monthly user group meetings. These actions resulted in the creation of standard operating.
• Achieved and maintained 100% availability of the BI tool while maintaining security posture compliance. Also, determined scope and prioritization of feature requests which provided increased functionality for the user.
• Analyzed, gathered, and documented business needs from user community, translating into system requirements and providing guidance to development and test teams.
• Utilized JIRA, Intelink, SharePoint and other government-provided repositories, ensuring prioritization of work effort and release integrity

• Oversaw network support and infrastructure for Richmond facility including endpoint protection, web filtering, intrusion protection and detection systems (IPS and IDS). Ensured adherence to infrastructure compliance.
• Led requirements gathering and project management of disparate resources. This allowed various levels of leadership to focus on their areas of interest.
• Managed functional team leads, development team, and stakeholders - fostering cohesive unified outcomes. This facilitated the timely deployment of training teams worldwide, leading to a successful rollout of the US.
• Delivered technical support as a Subject Matter Expert (SME) for resolving complex customer issues which resulted in continuous improvement of the product

Boston, MA, US

• Provided operational and technical support of policy server and directory infrastructure.
• Developed and improved performance reporting, KPIs, and analytics, improving to improve user web access management experience.
• Created, updated, and reviewed technical documentation for target audience consisting of standard operating procedures (SOPs), support flows and RACIs resulting in troubleshooting efficiencies
• Led troubleshooting efforts within identity access management (IAM) and offered improvements based on root cause analysis, improving login experience for end user.
• Automated manual processes, enhancing quality and speed of service
• Implemented best practices and leading technologies such as Ping Identity, Radiant Logic VDS, and LDAP, maximizing system performance

• Provide leadership and coordination for the deployment of IT testing and production transition in support of large and complex IT projects and efforts.
• Provide leadership and coordination to technical subject matter experts (SMEs) for the build, testing, production certification and production transition of web application, middleware, database, file transfer.
• Work with technical SME resources to ensure that delivered IT infrastructure solutions conform to enterprise standards, and that new standards, features, and functionality are efficiently and effectively transitioned.
• Assist the Program, Project Managers and Technical Leads with developing work breakdown structures for the build, testing, production certification and production transition of IT infrastructure projects.
• Develop summary and detailed test plans, based on use cases and business requirements, for testing IT components to include, but not limited to, application / database servers, middleware services, file transfer.

Falls Church, VA, US

• Manage the day to day operations of the data center and provide the needed assistance to all users, to include corporate, government, and contractor personnel.
• Manage Monitoring systems including: Network Communications/bandwidth usage Server system performance for AIX, HP-UX, Solaris, and Windows servers Directory services (DNS, LDAP, etc) Support project tools to include.
• Provide upper management & other groups with reports in order tomaintain determined SLA/quality standards and for proactive planning.
• Maintain data back up systems and keep related disasterrecovery/business continuity plans up-to-date

Falls Church, VA, US

• Perform a variety of functions – testing, configuration, technical support, documentation, and deployment – in support of the Army logistics applications to units worldwide.
• Setup networks, servers and desktops for classroom and development environments. Installation and administrative duties include Windows 2000 and XP, Server 2000/2003, Solaris 8/9/10, Oracle 9i, as well as LAN components.
• Develop and maintain System Support Reference Guide (SSRG) for installation and configuration of the PBUSE system. This document assists field engineers and end users resolve issues at locations worldwide.
• Establish and maintain Framemaker templates for the SSRG. Serve as Subject Matter Expert (SME) for Framemaker issues at Chester location.
• Knowledgeable in virtual classroom technologies to include WebEx, KMx, Citrix, and SameTime.
• Proficient in the entire suite of Info Pak products to include Glossary, Publisher, Simulator, Config Tool, and GuiPro.

Richmond, VA, US

• Performed a variety of functions as they pertained to the testing, deployment, and integration of a Java-based, web-enabled product suite for the commercial building automation and energy services industries.
• Created and maintained online help via intranet website for system integrators and end users. Implemented knowledge-base tools and functioned as SME administrator.
• Coordinated and maintained configuration and change management documents for the various releases and patches – to include dozens of point releases.
• Tested and implemented Oracle CRM and iSupport modules for the technical support group for call tracking purposes. Created documentation and training for users

San Jose, CA, US

• Performed full range of tasks related to the deployment and integration of IP-based unified messaging software.
• Deployed VoIP unified messaging software into unique integrator and customer trial environments worldwide which replaced existing, traditional phone systems.
• Worked with technical marketing management to coordinate the development of subscriber provisioning and billing tools for customers resulting in targeted revenue streams.
• Created and updated Engineering Reference website as a resource for sales engineers and integrators which provided product-related developments to field offices.
• Consolidated product deployment documentation and maintained a FAQ database which enhanced sales support and simplified information research.
• Served as product SME and editor for instructor-led and web-based training materials facilitating product knowledge transfer on a global scale.

Certificate, Information Systems

Ba, History