Steve Basden Email & Phone Number

Prosper, Tx, Us

Commercial and Multi-Family real estate investments which generate wealth for the purpose of funding generosity and philanthropy.

Redmond, Washington, Us

Head of Special Projects (2022)CGO (2019-2021)President Sales (2018-2019)SVP Customer Success (2016-2017)VP Processing (2015)I joined Pushpay because I wanted to learn and grow through new experiences. During my time, Pushpay has grown from 50 to 500 staff, 400 to 14K customers, and <$1M to $200M in revenue. I’ve held various roles and been a member of the Executive Leadership Team since 2015.Over 8 years I have added value by taking on new challenges that require significant stretch and a willingness to work hard, learn and grow. I've developed and implemented systems and processes to drive scale and efficiency during periods of hyper and fast growth. -Improved sales win rate by 53% by investing in Sales Training, Ops, and Enablement.-Increased YoY sales by 16% by creating a field sales team to sell into the Enterprise segment and implementing a sales training process across a team of ~80 sales staff.-Increased Cross-Sell sales revenue from 5% to 33% of total sales by creating full product solutions from disparate platforms acquired through M&A.-Implemented Land & Expand sales strategies to lower barrier to entry for new customers.-Introduced a product brand architecture framework to rationalize product offerings as products were added via acquisition as well as accommodate future product acquisition.-Worked with executives and teams of acquired companies to integrate systems and GTM activities and improve planning and execution rigor required by transition to a publicly traded entity.-Improved company gross margins by 6% by renegotiating risk related fees with suppliers.-Increased speed of customer ramp and associated revenue into the business by 100% via improved implementation processes.-Increased revenue by 18% from low performing customers by introducing Customer Success Manager role.-Improved time to revenue by 83% by improving underwriting processes for new customers.

Gainesville, Georgia, Us

Director of Programs (2012-2014)Director of Operations (2003-2011)I joined the organization at $4M in annual revenue and was given the opportunity to lead all G&A related functions (HR, IT, Finance/Accounting,) as well as other areas of oversight including Facilities/Real Estate, Legal, Insurance and Risk Management. I was able to introduce and implement best practices which created needed efficiencies and scale as the organization grew to $20M in annual revenue over 11 years. I also developed the structure and staffing of the G&A functions as growth occurred so that they became stand-alone functions with direct reporting into the Executive Director.I was given the opportunity to lead all the core programs and the operational teams responsible for executing the mission of the organization including participant evaluation/on-boarding, training, program design, program logistics, on-field management, financial management, and risk management.-Improved efficiencies as evidenced by limiting G&A related cost increases to 4% as the organization grew by 20% annually. -Eliminated silos to consolidate operations across different programs to reduce duplication of effort and create scale.-Improved direct program margins from loss to +15% through process and structural redesign to create efficiency and scale during a period of high growth which increased project net income growth of 4%.

Atlanta, Ga, Us

Operations Manager - Inside Sorting Operations (1999-2001)Full Time Supervisor - Inside Sorting Operations, Industrial Engineering, Delivery Operations (1990-1998)P/T Supervisor (1986-1989)Package Handler/Sorter (1984-1985)I joined part time as a college student and was able to advance through numerous operations and operations support roles during my 16 year tenure at UPS. In my time at UPS I delivered superior results by learning to evaluate processes and implement action steps to improve results through root cause analysis, work in high stress fast paced environments, and lead people well.I was able to distinguish myself during my time at UPS as someone who could be relied upon to re-invigorate struggling operations and teams by identifying and removing barriers to winning and I attribute much of my subsequent career success and trajectory to the formative experiences I had while there.-Increased package tracking visibility by 63% and led the 5 state Southwest Region in this metric.-Increased productivity resulting in annual cost savings of $673K.-Reduced operating costs by $127K through special operating plans for high volume shippers.-Reduced employee turnover by 23% by implementing improved training and retention programs.-Reduced OSHA reportable and Lost Time injuries by 13% by implementing employee led safety programs.