Steve Basham Email & Phone Number

Winnipeg, Mb, Ca

Winnipeg, Mb, Ca

Remote

Ensure successful launches through collaboration and communication, setting Customer Service up for success.

Winnipeg, Manitoba, Canada

Leading a team of real-time analysts across several vendors, coaching and training, strategic planning, team building, incident management.

Drafting internal processes for a global team of workforce analysts, maintaining our knowledge base, and facilitating meetings and training sessions.

Queue monitoring, reporting, and analysis on an enterprise level.

Winnipeg, Manitoba, Canada

When I promoted to Supervisor I provided coaching for my team, did payroll, and was available as floor support for all agents including taking escalation calls as needed.

Winnipeg, Manitoba, Canada

As a Social Media Agent I answered questions and concerns for several clients via Social Media. I also assisted in vetting responses of other agents before posting.

Winnipeg, Canada Area

Queue monitoring, sending hourly status reports, calling out adherence issues and long calls to Team Leads, coding agent activities.

Winnipeg, Manitoba, Canada

Assisting customers with technical questions and troubleshooting.Processing electronic payments and answer billing questions.Selling new products and plans and assisting customers in repackaging for best value.

402 Academy Rd

Book appointments by phone and email. Customer service. Sell hair product. Manage inventory. Social media.

Engage visitors in discussions about contemporary art, answer questions in person, on the phone and via email. Work with artists and gallery staff to create a welcoming and engaging venue for contemporary art. Facilitate sales of books, giftware, and prints in the gallery shop.

Conduct market research interviews, opinion polls, and other surveys.