• Delivered world class support assistance to customers and partners to ensure successful transition to their businesses to Office 365. • Technical execution for the on-boarding of Office 365 customers. • On-boarding organizations to Office 365 services like Exchange Online, SharePoint Online, Skype Online, Office 2016, Office 365 Pro Plus and Yammer. • Advanced support for Windows server hybrid deployments, migrations, and configurations, with an emphasis on Azure AD… Show more • Delivered world class support assistance to customers and partners to ensure successful transition to their businesses to Office 365. • Technical execution for the on-boarding of Office 365 customers. • On-boarding organizations to Office 365 services like Exchange Online, SharePoint Online, Skype Online, Office 2016, Office 365 Pro Plus and Yammer. • Advanced support for Windows server hybrid deployments, migrations, and configurations, with an emphasis on Azure AD and PowerShell solutions.• Provide a current state assessment through direct remote assistance. Show less

• Assist customers in setting up their Microsoft Office 365 account.• Assist customers in setting up their Office 365 Exchange email account on their mobile devices: Laptop, IPad, IPhone and Android.• Support SharePoint, OneDrive for Business, OneNote• Assist customer with the installation of Microsoft Office 2013.• Telephone/email/remote session

• Field installation and configuration of U-verse integrated digital SD/HD TV, high speed Internet.• Configuring WIFI and Cat 5, voice services POTS and VOIP. • Site planning, troubleshooting, customer training and problem resolution.

• Provided Microsoft technical consulting and support of in-house systems and off premise locations. • Maintained hardware and software.• Networking, antivirus for corp., nationwide salesforce and corp. clients• Created Excel spreadsheets for project finance, commodities, and product evaluation.• Performed business technological research and analysis.

• Directed the technical support department for the international 24/7 support of broadcast video system Character Generator Type Deko product family. • Provided in-house and onsite system troubleshooting, integration and client training.• Originated training documentation, assisted in two company mergers regarding product support structure and lifecycle. Managed manpower, site inventory and budget. • Additional responsibilities extended to the shipping/receiving department… Show more • Directed the technical support department for the international 24/7 support of broadcast video system Character Generator Type Deko product family. • Provided in-house and onsite system troubleshooting, integration and client training.• Originated training documentation, assisted in two company mergers regarding product support structure and lifecycle. Managed manpower, site inventory and budget. • Additional responsibilities extended to the shipping/receiving department coordinating product support and inventory requirements. Show less

Progressive responsibilities as product line technician, engineering aide and for the last 6 years providing service desk,field service and customer training for an international client base.Work entailed:Component level troubleshooting of broadcast video systemsTelephone support to broadcast and post production video providers Writing technical service manuals and field information documentation.Training of customers and sales teamInternational on-site service and customer… Show more Progressive responsibilities as product line technician, engineering aide and for the last 6 years providing service desk,field service and customer training for an international client base.Work entailed:Component level troubleshooting of broadcast video systemsTelephone support to broadcast and post production video providers Writing technical service manuals and field information documentation.Training of customers and sales teamInternational on-site service and customer training Show less

Member of R&D systems hardware design group initially as engineering aide assisting the system design engineers from concept,breadboard,test and final release. Providing component selection,PC layout, design of test fixtures, maintaining documentation and liaison to all engineering and production teams. Progressed to project manager of module design for next generation memory modules.