Manage the implementation of new IT systems, including managing RAID logs, financial budgets, project plans and RFP'sLook at service improvements, creating business cases to support implementationHelp third parties to resolve managed service issuesAssist with integration of new technologies into both existing and new systems.Accomplishments:Implement globally across our markets new replacements firewallsImplement remote access systemsChair IT technical governance groupImplement a proof of concept for our handheld projectImplement live and test systems for handheld pilot projectFit out and implement all IT systems In Moscow as part of our new country entry team.

Provide support to all existing IT systemsDesign and implement new IT systems as per the requirementsManage service migrations and technology refreshes across the IT estateManage day to day operationsFrom June 2006 I was seconded to our International division working within a team to de-merge our International Division from the main Provident Financial group to run as a completely independent company (International Personal Finance) and implement a new pair of data centres in Mexico to run their core financial application.Responsibilities:Develop and design IT systems in conjunction with a third party data centre provider.Design and migrate all wide area communications from all in-country head offices to the new data centresDevelop requirements, manage RAID logs, finances and project plans.Manage Implementation of systems into the new data centresMigrate data and live operations across with minimal disruption to the businessAssist third party with designing data centre resilient systems and WAN/LAN links.

Manage a team of two technical support personnel and one customer services advisor.Resolve escalated customer service related issuesFault trend analysis and problem resolutionMaintain and develop helpdesk call logging systemsProvide weekly and monthly KPI'sWork with R&D team to resolve component compatibility issues

Man a three man technical helpdeskAssist customers with technical issues and talk them through resolutionsDiagnose hardware faults and arrange engineer break fix supportLog calls with call logging systems and complete fault resolution records

Act as first line technical support to sales representativesIdentify required part from customers descriptionProvide sales staff with part details, including part number, cost and stock details.Liaise with repair techniciansIdentify alternative parts and supplies for end of life items.

Stock order picking and packingStock checkingComplete worldwide export documentation

Design & develop new applicationsDiagnose and fix existing applications with reported bugs in them.Provide documented testing resultsApplication change management and release procedures

Reconcile daily financial transaction reportsUpdate weekly auction information on online video text Front a customer support helpdesk to all auction sites around the countryAct as the main contact for all the finance houses that funded the finance scheme.

Build, configure and test small network based computer systems.Network InstallationsCustomer on-site installation of network based accounting systems.Customer Training