Steve Beneduce Email & Phone Number

Achieved promotion to senior sales role based on consistent performance and dedication to exceeding targets. Aided sales executives in all sales processes, including quote generation, order processing, booking, and post-sales customer service support.Processed orders into ERP after quote acceptance, ensuring that clients received follow-up of sent quotes.Successfully led conference calls between sales executives and potential clients, resulting in a 20% increase in revenue for the certification program.Coordinated efforts and resources with related teams and departments to achieve objectives.Trained new sales executives, leading to a 15% improvement in client conversion rates for the certification program.Led team to resolve any post-sale inquiries received through phone or email.

Successfully supervised 250 global clients, ensuring certification validity by completing application reviews six months ahead of deadline, monitoring contract expirations, and utilizing Power BI Dash for tracking client data and KPIs.Executed regular meetings with high-profile clients to provide audit status.Successfully secured a special client account, resulting in a nomination to take over the account due to outstanding customer service reviews. Chaired team meetings effectively, using team collaboration tools, resulting in improved communication and productivity. Exhibited strong understanding of audit checklists and standards, addressing technical questions and concerns efficiently. Collaborated with multiple departments including sales, auditors, technical services, and quality assurance, showcasing strong multitasking abilities and cross-functional teamwork. Covered clients in international time zones, ensuring client satisfaction and project success.

Smithfield, Rhode Island, United States

Demonstrated expertise in selling medical device products for ESR testing, driving a 15% growth in market share within the region.Successfully managed the Southeast territory, consistently exceeding sales targets by 20% annually. Conducted proactive outreach to laboratories and distributors such as Cardinal Health and McKesson, resulting in over 150 cold calls per week and a 30% increase in new business acquisition.Led engaging live demonstrations of the iSED and miniiSED ESR Analyzer to laboratories, leading to a 25% increase in product adoption rates.

Boston, Massachusetts

Provided proactive account service management in support of business objectives to achieve customer satisfaction. Assisted with development and execution of customer service strategy.Met with customers quarterly to discuss operation of benefit plans, process improvements, and developing solutions. Responded to customer requests for network analysis, benefit plan design changes, and benefit questions.Managed plan administration activities (including installation), planned setup, and determined eligibility by working with support areas. Boosted growth through identifying new sales opportunities and enhanced existing business.Prepared quotes to underwriting by generating proposal information into Salesforce platform.Built and maintained relationships with brokers by delivering customer satisfaction and meeting project deadlines. Collaborated closely with the VP of sales, attending multiple networking events with top insurance brokers to build industry relationships.Successfully completed training in Salesforce and CPQ software, increasing proficiency in key sales tools.Traveled to corporate headquarters for a three-day public speaking training, enhancing communication and presentation skills.

Waltham, Massachusetts

Successfully delivered exceptional customer service to long-term care insurance policyholders, resulting in a 95% satisfaction rate based on customer feedback surveys.Efficiently obtained and organized information to create electronic client records for care support service applications, reducing data entry errors by 20%.Matched customers’ care needs with provider capabilities, availability, and rates, resulting in a 15% increase in client retention and satisfaction.Negotiated preferred rates with long-term care providers, resulting in a 10% cost savings for the company while maintaining high-quality care services.Established network providers while ensuring existing credentialing standards were met, expanding the company's provider network by 20% and improving access to care options for clients.