• Collaborated with owners of major internal systems to resolve issues, especially regarding integration• Developed custom integration for outbound transactions to fulfill customer needs and requests• Developed ETL-like processes using T-SQL to maintain local tables needed for custom integration• Proactively addressed errors and introduced user training for the transportation management system (TMS) for a national warehousing and trucking account with a total of 10 sites in four time zones to reduce help desk ticket volume• Developed tools for the help desk and users to more easily diagnose and troubleshoot problems• Executed all levels of development for the TMS: gathering requirements by interviewing users, developing in house or working with the vendor, testing, implementation, user training, and post-implementation support• Developed troubleshooting matrices for a variety of systems to document and share knowledge• Authored knowledge base for IT/technical knowledge• Handled training and limited management of new site support specialists to ensure continuity of the role

• Supported hardware and general PC for a national account with 10 sites across four time zones• Expanded the position’s duties and made it an indispensable part of the team• Exceeded expectations on equipment repair turn-around time and hardware uptime• Assisted with IT development projects, as regular duties allowed

• Implemented several practices and tools that are still in use by coordinators today• Standardized formats for communicating deliveries to customer’s sales representatives

• Conducted a customer service role for the transportation team in Kalamazoo. • Developed tools and procedures that were in use years later until the position was no longer needed