Steve Bertram Email & Phone Number

Cambridge, United Kingdom

Cambridge, United Kingdom

As a result of acquisition and merger activities I ‘inherited’ more 3rd party data centre space to be managed. At its height the figures were six 3rd party data centre spaces and two where Redcentric were the owner/operator.In one of the 3rd party spaces conducted a consolidation exercise of existing hardware reducing the rack count from 20 racks to 6. This resulted in an annual saving in excess of £100k.Managed the withdrawal from 3 data centre spaces that were closed as a result of further consolidation activities.Managed a team of five field based operatives on a 24x7x365 on call rota centred on the London area. Team responsibilities included, installation and decommissioning of hardware to data centre cabinets, responding to ‘incidents’ in any of the data centre spaces and acting as remote hands & eyes, installation of hardware at customer sites as part of service delivery, attendance at customer sites in response to troubleshooting requests.Worked with both internal and external auditors in achieving ISO27001 accreditation for the Cambridge & Hertfordshire Data Centres.

Due to significant business restructuring the responsibilities of my role increased again further, resulting in promotion to Data Centre Manager.In addition to the responsibilities of the Cambridge Infrastructure Manager, I inherited management responsibility for our presence in 3rd party data centres in London and Manchester. This ranged from a few racks in common area spaces to discrete private suites housing more than 20 racks. This required me to have an in depth knowledge of formal contracts to ensure the data centre operators were compliant in terms of service delivery.During this time I also acted as the Project Coordinator for the design and fit out of a ‘state of the art’ private suite in a Hertfordshire data centre incorporating hot aisle containment systems, modular UPS sizing, Intelligent Infrastructure Management and ‘free air cooling’.

Cambridge, United Kingdom

Promoted to assume management responsibility for the Cambridge Metropolitan Area Network and the Network Critical Physical Infrastructure (NCPI) of a small 30 rack data centre/co-location space.As well as interaction with customers, management of the data centre required interaction with suppliers regarding maintenance contracts for the NCPI including 24x7x365 call out/support service levels.During this time was the business focal point for a project to double the capacity of rack numbers to 60. The project required the 'build out' of a new space including a raised floor, an increase in the incoming utility mains electrical supply, and installation of larger standby generators, UPS systems, air conditioning plant, fire suppression systems.Acted as the Technical Project Manager for the network design and roll out of the new technology ‘Ethernet in the First Mile’ (EFM). The new technology was to replace the existing SDSL copper services and provide higher access bandwidths to customers too far from the fibre network.

Cambridge, United Kingdom

After leaving 2 years earlier (when it was known as Manet Telecom) I was sought out to rejoin the business.Responsible for pre & post sales support and installation at customer premises of high speed internet and inter-site connectivity services to business across a fibre and copper Metropolitan Area Network (MAN) powered by a Cisco switched network at its core.Local Loop Unbundling (LLU) of BT exchanges to provide SDSL services across the MAN area.Project co-ordination and execution of changes and improvements to the Cambridge MAN.

London, United Kingdom

Appointed as the Technical member of the force Airwave (TETRA) project team. Responsible to the project manager for all technical matters of the project including being the Test Manager for Force Level Acceptance Testing. This involved direct liaison with external agencies and companies e.g. Police Information Technology Organisation (PITO), O2, BT and the production of numerous reports covering the various sub-systems.Attendance at Regional User Group meetings and briefing of internal user groups.

Cambridge, United Kingdom

As an initial employee of this startup company assisted in the technical evaluation of SDH transmission equipment to determine the initial vendor for the newly installed fibre based Metropolitan Area Network.Managed the installation and build of the transmission network central office.Recruited and managed the engineering team carrying out the installation and service provision of services to new customers.Subsequent to the build I was then responsible for the management of the Network Operations Centre.

Various

Responsible for leading field support teams to provide 1st and 2nd line support to the Army’s Tactical Computer System both in barracks and deployed to the field. Attending technical evaluation trials at the site of prime contractor (EDS). Team authority on military message handling systems.Manager of a multinational team ensuring 24 hour availability of C3IS facilities to the NATO staffs of the Supreme Headquarter Allied Powers Europe. Responsible for the direction of fault control and instigation of restoration plans for in excess of 500 communications circuits ranging from analogue voice circuits to videoconferencing. A member of the body responsible for setting training policy at the NATO CIS School. Served as treasurer for the local branch of the Royal Signals AssociationResponsible for the planning and implementation of radio communications within Hong Kong. Management of the 40 strong multinational/tri-service communication centre providing message handling facilities for Hong Kong and strategic links back to UK. Cryptographic Custodian.Employed within the Royal Signals System Support Team responsible for the cryptographic and messaging sub-systems of (PTARMIGAN) the army’s wide area trunk radio system. Regular attendance at prime contractor sites (Siemens Plessey, SD Scicon) working on formal acceptance trials and subsequent production of trial reports. Writing of operation manuals for non UK military radio equipment deployed to the Gulf War. Creation and production of exacting schedules for system level software de-patching trials. Trials officer for the army’s replacement Frequency Assignment Management Equipment.