Develop and execute strategies and plans, provide technical advisement, and translations, workflow roadmaps, and IT projects. Includes 24/7 data center operations, $1MM annual budget, cybersecurity, best practices, and P&P creation and implementation. Prepare dashboards, executive briefings, and capacity plans. Conduct predictive analysis of equipment and systems, oversee website, CRM management, developers, and facilities’ team. Collaborate cross-divisionally to meet expectations► Planned and migrated onsite SQL CRM with more than 800K records and 400K university alumni files into Salesforce, met with constituents to gather requirements, implement new communication flows, export/import datasets, and manage mailings, events, campaigns, VIP page, and filters, et cetera► Oversee capacity planning, strategic cybersecurity approaches (to ensure and routinely test 24/7 and 360 operations), datacenter ops, and RFPs, negotiations, fulfillment integrity, and results from more than 150 vendors► Transformed legacy systems with high server inconsistencies into 21st century technology; phased out and replaced equipment, upgraded networks, developed firewalls, security measures, and redundancy systems, launched software changes, and shifted employees to mobile/VPN environment ► Conceptualized and drove vendor development of new 1,000-page website build with full Salesforce integration► Balance ambiguous, ever-shifting priorities with agility and even temperament, never losing sight of actionable steps, big picture, and granular but still vital details

Envisioned and delivered scalable, reliable, performant, and secure business systems, tools, and technologies. Developed strategic considerations and processes to sustain high-growth environment, architected network infrastructure design, conducted capacity planning, and created procurement forecasts to maintain spend controls/management of $2MM budget. Led deeply integrated team of ten, established best practices, and coached/mentored to achieve development and talent growth abilities in each member. ► Designed and built all aspects of NOC and related systems, processes, and 24/7 staffing that withstood frequent hack attempts; formulated in-house resolution to maintain uptime even during extreme bandwidth spikes to scale instantly; established and tested disaster recovery and emergency preparedness plans► Sustained strict SOX compliance and partnered with external auditors during evaluations requiring weeks of preparation – achieving approvals every time ► Continually analyzed technology needs and changes to manage extreme scalability requirements – while firm’s staff size grew by 350% in under three years – constantly evaluating, researching, and proactively addressing weaknesses, opportunities for improvements, and efficiencies; achieved a consistent 99.8% uptime under all circumstances, whether external or internal, for 3+MM end-users► Identified, quantified, and communicated project requirements, executed project plans, investigated and logged dependencies, and safeguarded "big picture" while ensuring “small”, crucial details were not omitted

Continually evaluated business trends and guided solution/response strategies across all technological environments. Oversaw all FFIEC technology exams, achieving an exemplary 2- CAMELS rating on all exams from bank’s inception to present.

Led operations, staff, datacenter, and OpEx budget for storage, service, and banking technology security. Remediated compliance gaps, performed periodic assessments to identify and target team improvements and staff development opportunities, and identified and resolved any inadequate protections that might result in data, client, or revenue loss.

Engaged to create banking IT division from ground up; scoped and listed requirements, procured equipment, architected network, developed robust security and redundancy plans, governed phone and email administration, and supervised helpdesk. Secured and managed vendors and drove their projects through project and service lifecycles.