Key Role Responsibility and AccountabilitiesFull support and management of training and development of over 300 employees, to achieve an accepted level of quality to all inspectors to a BVRLA standard.Develop, manage and arrange an appropriate blend of learning activities to meet personnel development and business needs.Develop a robust audit process to achieve an acceptable level of quality and consistency across the group.Develop and maintain monthly report statistics in all the above, this should be reported to all relevant departmental managers.Reviewing and ensuring best business practice to ensure legal compliance and that quality, efficiency and company objectives are achieved.To suggest performance management objectives to departmental managers.

Job PurposeTo be the escalation point for the Inspectors in the Region to ensure maximum performance, this includes operational queries, providing training and quality control. Key Role Responsibly and AccountabilitiesQuality ControlMonitoring of field / site inspections to ensure process compliance to within contractual requirements. To ensure the correct application of inspection standards and operational feedback. Perform audit and other quality control checks, including the maintenance of audit performance data and activity records. Business ImprovementTo ensure the optimum usage of handheld and other issued technology.To identify and actively pursue opportunities for areas of improvement with processes and business prospects.Training and Development To identify the inspector’s training needs and provide solutions to them, such as technical training and utilising the internal training courses as necessary. To provide leadership and coaching to inspectors to ensure that standards are met and a professional image is presented at all times. CommunicationsTo be a central point of contact for the Regional Manager to cascade information to the Inspectors if necessary. This will mean ensuring that communications are accurate, inclusive and timely. Technical skills & knowledge requirement• Application of the inspection process, including being fully conversant with current motor vehicle body repair techniques and methods. • Expertise with HHT & other relevant technology.• Have had previous experience of managing people and possess the necessary leadership skills.• Good communication and influencing skills. • An eye for detail and good problem solving skills.Additional ResponsibilitiesThe above is in addition to the current role requirements of an Inspector, including performance of scheduled and unscheduled inspections, in accordance with current operational priorities and all relevant client requirements.

Manheim Inspection Services provides an inspection and collection service, I am teamed with my own driver’s to provide a simultaneous uplift of the inspected vehicles. Vehicles are inspected/collected from any location in the UK and delivered into any auction centre or any de-fleet centre nationwide. The off-site inspection is performed at the point of collection where heavy emphasis is on customer care. Vehicles are inspected to the BVRLA “fair wear & tear” guidelines (or alternative standard as specified by the customer), any exceptions to the inspection standards are reported and estimated using the database held in the inspections handheld device. A printed vehicle condition report is produced and the customer’s signature is captured electronically at the inspection/collection point.

Responsibilities • Responsible for the effective and economic Management of the project to ensure that all deliverables are met, and that the project is completed on time, to specification and within budget.• Organise and lead the project team.• Ensure that the necessary people and resources are available at the appropriate times.• Provide regular project status reports. • Be able to document processes and procedures and to train and pass on knowledge to other users. • Objectives • To implement a significantly more effective business system which was very integrated.• Provide timely information so that people can proactively manage all centre activities.• To build a system which can deliver to existing and new customers reliable Key Performance Indicators and other information on time.• To deliver a system that offers core standardised processes and management information appropriate to the type of business.• To track the vehicle in terms of contract, costs, revenues, process and location.• To make a tangible reduction in production and administrative costs.• To move between new and existing systems with minimum disruption.

Main duties included undertaking random inspection of ships discharge. Inspection of all vehicles shipped. Monitor and repair all incidents of damage / shortages / loss. Ensure best practice – Port Stevedore handling activity. Compound Parking Standards. Match forecast arrivals against actual vehicles landed. Handle all vehicle issues and breakdowns. Undertake cosmetic improvements where appropriate. Monitor vehicles against dealer deliver profile. Communicate and challenge haulagecompany, ensuring dealer deliver, contract compliance. Ensure transport contractor ties down in accordance with CAT standards. Inspect damage claims with dealers in the province, agree repair method and costs where appropriate and undertake any other reasonable instruction as directed by Centre Managers.