A senior manager with a sustained record of achievement in Account & Service Delivery Management operating in the UK public & private sectors. Roles have encompassed P&L responsibility for businesses up to £12M, Service & Account Management, Account Directorship, Data Centre Management, 3rd Party Contract Management. A service delivery specialist focused on establishing seamless customer relationships & implementing strategies for service excellence. A determined & commercially aware individual in a challenging management role with a progressive organisation.Key Skills: Customer Relationship: focused on establishing seamless long term, sustainable, customer relationships, working in partnership to achieve goals & objectives.Operational Management & Control: Organises resources & processes so that all are working towards common goals. Uses management information to highlight priority areas & ensure planned expenditure delivers anticipated benefits.People Management: Firm believer in participative style of engagement to encourage ideas & good decision making at all levels. Helps identify development needs & addresses through training, supported with mentoring & coaching.Communication: Consistent, clear, inclusive & fact based style. Influences internal & external stakeholders by considering other viewpoints & drivers when deciding most appropriate communication method & content.Has a proven track record in service delivery for high profile customers – including National Grid, Honda, First Group, EDF Energy, Nomad Foods, Anglian Water, Britvic, London Borough’s of Ealing & Enfield, BAE Systems, Royal Mail, Ford, BNFL.Specialties: Service Management * Account Management * ITIL * Stakeholder Relationship & management * P&L Responsibility * Client Service Delivery * Outsourcing * Partner Engagement * Process Improvement * Service Rectification * Supplier Management * Operations Management * Team Leadership * Management Reporting * Offshoring * Data Centre Management *