Steve Borriello Email & Phone Number

Hatfield, Pennsylvania, United States

Ardmore, Pennsylvania, United States

• Provide strategic and day-to-day operational leadership for two concepts including seven locations with a total annual revenue of $7.6 million. Ensure consistency of service, quality, brand messaging and experience.
• Analyze and drive insights from quantitative and qualitative analysis to identify opportunities for growth and operational improvements while ensuring adherence to standards and policies that positively impact people.
• Develop and manage budgets, monitoring daily, monthly, quarterly, and annual financial and specifically sales performance, including P&L statements to identify areas for cost savings and revenue growth.
• Collaborate directly with internal teams such as marketing, sales, and leadership to develop and execute corporate-wide initiatives such as promotional campaigns, menu rollouts, feedback initiatives, etc.; and provide.
• Recruit, train, and coach employees, fostering a positive work culture, and ensuring morale and productivity remain high while managing issues related to staffing, scheduling, and performance.
• Mentor key employees including general managers and develop individual development plans (IDPs) to ensure continual professional development in order to grow the internal talent pool and increase retention and.

Narberth, Pennsylvania, United States

• Formulated and implemented a strategic comprehensive restaurant business plan through competitor analysis and market demand assessment, developed projections for sales and finance to assist in operational day to day.
• Established relationships and implemented vendor procurement strategies. Negotiated with partners to acquire both food and alcohol items at the best possible price to increase restaurant's margins.
• Developed and facilitated in-depth training to workers in food preparation and customer-facing roles. Evaluated performance and provided further training as needed to ensure the standards of the organization.
• Oversaw cash management such as balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
• Strategically developed effective marketing plans to increase sales and profits while managing costs.
• Key accomplishments:- Built and designed new menu from scratch in collaboration with Executive Chef. Raised the bar on the quality of food and experience for the customer, increasing customer satisfaction, overall.

King Of Prussia, Pennsylvania

• Held multiple GM positions for J. Alexander’s Restaurants. Developed, implemented, and managed business plans involving operations, financials, marketing, and employee management to ensure profitable food and beverage.
• Led the launch of a new restaurant location in King of Prussia, assuring successful startup and continuance of steady operations in restaurant.
• Strategically developed effective marketing plans to increase sales and profits while managing costs - established Hotel Concierge Referral Program to encourage local hotels to promote J. Alexander's.
• Actively participated in ongoing customer service programs to build sales and rapport in community.
• Executed multiple Open Table projects. Introduced and integrated Open Table system to optimize guest experiences, and also managed the transition from Open Table system to Resy OS.
• Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.

Miami/Fort Lauderdale Area

Miami/Fort Lauderdale Area

Miami/Fort Lauderdale Area