As a Product Manager - Services & Technical Manager at MB Technology, I successfully developed and implemented product development initiatives for Belkin Secure KVM product sales, achieving a revenue increase from £30K to £1.1m within 3 years.• Strengthened partnership with Belkin, becoming their fastest-growing distributor.• Established competitive pricing strategies to drive sales growth.• Orchestrated the onboarding of new suppliers, implementing cost-saving measures resulting in £20K in annual savings.

Pre rollout survey of VOIP infrastructure and audit. Contracted to Vodafone Plc requested to provide a full audit of multiple sites across the borough of existing telephony equipment. Issue identification and simplification of existing equipment and architecture.

Field Engineer working with Nortel and Cisco backbone routers and switches. Local Cisco routers and BT circuits.

Managed network suppliers: - Infonet Ltd, British Telecom, and OrangeIncrease efficiency of multiple-site LANs by replacing/rationalising and redesigning legacy architecture and equipmentImplemented and project managed a revised European IP network, in conjunction with InfonetRollout of network equipment to European sitesPlanning and allocation of IP addressesCut over of service and fault resolution from transferFuture proofing of network with arriving technologies including MPLS

Fault resolution and escalationNetwork maintenance and securityNetwork design Change controlCustomer SLA awarenessEquipment provisioning inc. Project ManagementImplementation and migration of legacy circuits with overseas PTTs

Resource backfill into existing 3rd level support teamNetwork maintenance of UK branch/ATM (cash machine), networkFinal destination for fault resolutionNetwork efficiency/availability reportingSecurity update meetings

Contracted by B.T. to work as a Network Support Analyst at clients (Barclays Bank Ltd.), network operations centreFault resolution and escalation across all Barclays UK networksNetwork maintenance and securityChange controlRequired to monitor and support various networks and equipment at a level 3 capacity. Equipment supported modems, CISCO , Nortel DPN across x21, Frame Relay and ATM backbones with IP

Installation/break fix of bespoke airline comms equipmentSITA backbone equipment maintenance and installationOut of hours service for Bloomberg sitesSITA-Equant a global backbone services providerRole to provide break fix support for various data communications equipment (Nortel DPN 100/Nortel Passport Motorola Modems, ISDN IDB ISDN backup devices etc) and the staging, configuration, and installation of CISCO

Initial role was to provide a technical resource to sales staff, which meant dealing with various account issues i.e. incorrect memory, cables, hard drives etc I also provided desktop support on Microsoft products including Excel, Word and PowerPointChannel Pre-Sales Tech SupportTechnology/solution, classroom training of sales staffSolution/spec building on behalf of sales teams and distributorsCompaq, IBM, Toshiba, HP, CISCO CCNA, Microsoft accreditedVendor technical focal point