Steve Bourgoin ☁ Email & Phone Number

Boulogne-Billancourt, Fr

Paris Et Périphérie

CRM :- Manage development and improvement at the global level- Training and support on the CRM tool (Salesforce) 80 users.- Working on Sales Cloud, Service cloudManagement :- Manage one salesforce admin juniorSales Ops :- Working with SDRs and bring them tools and methods to optimize their work- Working with AEs and bring them tools and methods to optimize their work

Ville De Paris, Île-De-France, France

CRM :- Manage development and improvement at the global level (headquarter + subsidiaries)- Training and support on the CRM tool (Salesforce) 100 users.- Working on Sales Cloud, Service cloud, Einstein Analytics, PardotDigital :- Technical contact for all new digital tool- Maintain and bring support on all sales tools : Aircall, Outreach, Sales Navigator, Lead IQ, Cognism, Similar Web.- Low code / no code approach : Make, Notion, CyclrMarketing :- Manage Pardot and support teams- Deployment of an inbound marketing strategy (persona, scoring, automation rules, drip programs, engagement studio)

Région De Boulogne-Billancourt, France

CRM Manager :- Database management- Training and support on the CRM tool (Salesforce) 20 users.- Module's Development in Salesforce (forecast, workflows, trigger, validation rules, dashboards, reports, process builder...)- Create a lead generation strategy (Linkedin Ads, Google ads, Prospect.io, emailing, contents strategy (newsletter, white papers, articles...), retargeting)- Create a scoring strategy with using all data available from third parties or internal database

Région De Paris, France

CRM Manager :- Database management- Training and support on the CRM tool (Salesforce) 50 users.- Module's Development in Salesforce (expression need, manage relationship with dev teams, tests, training)Create a marketing strategy (inbound marketing) in Adama France : - Implement Hubspot - Setup, build, training and accompagnate users in theirs marketing activities (workflows, automation rules, scoring, dynamics lists, reports...)- Make the link between Salesforce and Hubspot (mapping fields, sync).BI :- Maintenance, Development of new modules, training on our BI tool (Qlikview) (rights & permissions, fix bugs...)- Manage dev teams of provider.- Use Qlik extensions : Qlikmaps.Generally speaking I'm working with many teams and bring support in their activities : - Finance > Make the link with SBO, Salesforce, Qlikview to allow a perfect management control.Help in the construction of 5 years plan.- Supply chain > Help them to adjust quantities with forecasts (JDA)- Sales rep > Help in the construction of work plan. - Legal > GDPR, DPO. ...

Région De Paris, France

Junglz est une application mobile qui a pour but de révolutionner le marché de la rencontre amicale via une plateforme communautaire ou tout un chacun pourra créer ou rejoindre un événement (loisir, sport, voyages, sorties de jours / nuits).

Région De Boulogne-Billancourt , France

CRM Manager, manage a budget of 50K€ :- Database management of 300,000 files.- Definition and implementation of qualification shares / enrichment customers and prospects data (Siretisation, RNVP, duplicates, purchasing Databases).- Development of a tool for behavioral scoring.- Training and support on the CRM tool to different users (20).Support for a campaign management tool (settings, file integration, Outcome).Participation in cross-functional projects including client / CRM problematic (customer account,e-commerce store, web-service)Operations Director of newletters :- Launch of Special Operations to recruiting new members ( file plan created specifically for the launch of a new newsletter , pop up , web inar )- Co-registrations with BtoB tradeshow (E -commerce , E -marketing, VAD Conext)- Redefining the customer experience (logic to bring a prospect to subscription offer , schedule automatic reminders)Company accompaniment to a digital transformation :- Migrating and integration a campaign management tool mailings.- Migration and integration a CRM to Salesforce.- Help on the migration of a new subscription manager.- Setting up a tool to collect the missing data of our customers (emails, address, job title...).

Région De Lyon, France

Marketing :- Database management.- Organization of events (internal and external).- Creating and tracking E-mailing campaigns.- Providing training and the use of CRM to the sales team and various site services (After Sales, Workshop).Strategy & Business Development:- Customer action plans.- Market research in the Lyon area.- Creation of tools trade tracking (tracking hot business, market knowledge).Project Management :Responsible for the database in the Rhones-Alpes region, my main project was to collaborate the information of Volvo customers and prospects.Under the responsibility of my sales manager, I worked within the sales team for 1 year (8 salesmen 1 office manager and two sales assistants) to improve both the quantity and the quality of the commercial base.I received top quality training whilst being responsible for relaying our findings to headquarters.I contributed to improving the quality of our customer base by 24% (database : 11,000 customer files).

Région De Dijon, France

Preparation of invoices, quotations, advice and loyalty customer.

Région De Dijon, France

Customer relationships:- Sales products to customers.- Customer loyalty.- Maintain a database.- Ensure resupply of the radius.Operational management:- Analysis sales tracking.- Impact of shelf end (quantity management, CA / m²)

Bachelor'S Degree, Customer Relationship Management, Management, Completed

Management Marketing, E-Marketing Project Management. Human Resources Management, Strategy & Quality Operating Management CRM / BDD.

Associate'S Degree Customer Relationship Management, Management, Completed

Management marketing Customer Relationship Management Management and business unit management (accounting) Law Language (English)