Steve Bower

Steve Bower Email and Phone Number

Operational Customer Services Lead @ Southern Water
worthing, west sussex, united kingdom
Steve Bower's Location
Greater Brighton and Hove Area, United Kingdom
Steve Bower's Contact Details

Steve Bower work email

Steve Bower personal email

n/a

Steve Bower phone numbers

About Steve Bower

Enthusiastic and resilient Service Delivery Manager with extensive experience in Customer Services. An effective communicator with fantastic people skills. Proven ability to lead, motivate, inspire and influence teams. Very passionate about customer services and known for leading successful teams. Regularly reviewing performance and implementing KPI’s to achieve business targets.

Steve Bower's Current Company Details
Southern Water

Southern Water

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Operational Customer Services Lead
worthing, west sussex, united kingdom
Website:
southernwater.co.uk
Employees:
1601
Steve Bower Work Experience Details
  • Southern Water
    Operational Customer Services Lead
    Southern Water Dec 2022 - Present
    Worthing, England, United Kingdom
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  • Southern Water
    Interim Developer Services Lead
    Southern Water Nov 2021 - Nov 2022
    Worthing, England, United Kingdom
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  • Southern Water
    Service Desk Manager
    Southern Water Oct 2019 - Nov 2021
    Worthing, England, United Kingdom
    Developer Services
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  • Southern Water
    Service Delivery Manager
    Southern Water Dec 2017 - Sep 2019
    West Worthing, West Sussex, United Kingdom
    View
  • Southern Water
    Business Change Specialist
    Southern Water Jun 2017 - Nov 2017
    Worthing, West Sussex, United Kingdom
    View
  • Southern Water
    Process Improvement Team Lead
    Southern Water Nov 2016 - Jun 2017
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  • Southern Water
    Digital Team Leader
    Southern Water Sep 2015 - Nov 2016
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  • Southern Water
    Social Media Team Leader
    Southern Water Jun 2014 - Aug 2015
    West Sussex, United Kingdom, United Kingdom
    I lead a successful Social Media Team that aims to provide an efficient and easy service to our customers via Webchat, Twitter and Facebook. Webchat I managed the introduction of a new Webchat Team. Within the first 2 months we increased the number of chats taken from 140 each week to >1500. Still consistently achieving a very high customer satisfaction score. Twitter Within the first 9 months we had trebled our number of followers. Facebook Within the first 6 months the number of interactions on our posts by our customers had multiplied by 100.
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  • Southern Water
    Customer Service Team Leader
    Southern Water May 2010 - Jun 2014
    West Sussex, United Kingdom, United Kingdom
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  • Southern Water
    Sap Crm/Isu Testing
    Southern Water Jun 2009 - May 2010
    West Sussex, United Kingdom, United Kingdom
    In 2009 I was selected to join an elite team to deliver a £10million project, successfully ensuring Southern Water were the first Water Company in the UK to introduce Universal Metering.
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  • Southern Water
    Quality Monitoring And Work In Progress Team
    Southern Water Jun 2007 - Jun 2009
    In 2007 I joined a team dedicated to maintaining and improving performance.
    View
  • Southern Water
    Customer Service Advisor
    Southern Water May 2005 - Jun 2007
    West Sussex, United Kingdom, United Kingdom
    View

Steve Bower Skills

Change Management Process Improvement Customer Service Business Process Improvement Stakeholder Management Team Leadership Project Planning Teamwork Sales Project Delivery Performance Management Microsoft Excel Call Centers Project Management Management Team Management Service Delivery Social Media Microsoft Word Time Management Communication Sap Products Customer Experience Leadership Microsoft Office

Steve Bower Education Details

  • Worthing Sixth Form College
    Worthing Sixth Form College
    A Level
  • Worthing Sixth Form College
    Worthing Sixth Form College
    A Level
  • Worthing Sixth Form College
    Worthing Sixth Form College
    A Level
  • Worthing High School
    Worthing High School
    11 Gcse'S

Frequently Asked Questions about Steve Bower

What company does Steve Bower work for?

Steve Bower works for Southern Water

What is Steve Bower's role at the current company?

Steve Bower's current role is Operational Customer Services Lead.

What is Steve Bower's email address?

Steve Bower's email address is st****@****r.co.uk

What is Steve Bower's direct phone number?

Steve Bower's direct phone number is +4419032*****

What schools did Steve Bower attend?

Steve Bower attended Worthing Sixth Form College, Worthing Sixth Form College, Worthing Sixth Form College, Worthing High School.

What skills is Steve Bower known for?

Steve Bower has skills like Change Management, Process Improvement, Customer Service, Business Process Improvement, Stakeholder Management, Team Leadership, Project Planning, Teamwork, Sales, Project Delivery, Performance Management, Microsoft Excel.

Who are Steve Bower's colleagues?

Steve Bower's colleagues are Jason Cherry, Peter Komodromou, Jamie Seal, Maria Phiri, Gary Hooker, Michael Stringer, Glen Ford.

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