Steve Bowers Email and Phone Number

Provide Enterprise Architecture leadership for strategic reference architecture directions and technical solution designs to engineering and application support teams, addressing business related enhancements and concerns• Developed strategic reusable platform migration patterns, worked extensively with application teams and directed daily engineering activities related to major dater center migration of Fifth Third open system applications and supporting platforms to new data center facility• Owner of the Information Technology Architecture Council (ITAC) and related Enterprise Architecture IT governance activities, providing both strategic and tactical technical direction, deployment guidance as well as providing IT Governance guidelines and resolution activities prior to architecture approvals • Enterprise Architect for MB Financial and Epic Insurance Solutions Agency, LLC M&A activities, including assessing and providing technical guidance for application integrations between newly acquired platforms and existing Fifth Third systems and leading Enterprise Architecture governance activities • Provided consulting leadership on diverse technical topics such as: high availability deployments; monitoring and observability improvements; production and operational readiness testing for large scale system deployments; technical DR setups, storage designs, system scalability designs, PCI deployment configurations and authoring various IT policies and standards• Consulted and implemented various IT-Governance process improvements in efforts to align with agile software development initiatives• Enterprise Architect responsible for the initial design and launch of Splunk at Fifth Third Bank• Created roadmap for achieving a comprehensive enterprise Application Performance Management program• Authored various IT policies and standards

Provided program leadership, operational support and managed client relationship for hosted managed service program for nationwide Tier 1 mobile telecommunication carrier• Established organizational structure based on strategic plan, providing clear direction and performance expectations, collaborative decision making and allocating assignments to team members according to individual skills and strengths • Designed, planned, negotiated, approved and oversaw build process for 15 test environments, full sized performance lab, disaster recovery and production environment for CRM upgrade with $40M contract value• Created new production support team and processes in preparation for CRM launch, supporting 12K concurrent users and supporting 30M+ daily API invocations, integrating with multiple mission critical, client supported systems • Presented Quarterly and Monthly Operational reviews with client and Netcracker executive teams, leading discussions on SLA reviews, status of previous and upcoming project deployments, RCAs and Problem Management updates• Led collaborative design sessions between Netcracker solution architects and client technical and business architects to mature existing deployments and capture new managed service logo contracts

Technical leader, architect, consultant and escalation for mission critical customer care and billing systems deployed domestically and internationally, providing leadership for projects ranging from small to extremely complex • Designed, directed build activities, managed migration testing and production migration activities for 5 new mission critical production systems in support of data center migration project for Tier 1 & Tier 2 mobile telecommunication carriers with Zero (0) Severity 1 incidents or critical defects pre and post migrations • Led cross-functional team of 11 subject matter experts in supporting various infrastructure components • Provided technical sales team support for new logo presentations, explaining technical configurations and leading data center tours, culminating in the capture of new managed service clients totaling over 75M in new revenue • Subject Matter Expert advising clients on performance improvements, application health, system availability and operational process improvement• Responsible for creating data center capital budgets and developing technical infrastructure roadmaps

Accomplished, long tenured leadership role focused on technical solution architecture, solution implementations and billing systems migrations, 24x7x365 production operations, global consulting, and direct client interactions to support daily operations and tactical and/or strategic planning • Technical lead and escalation for 15+ Tier1 and Tier2 telecommunication production customer care and billing environments encompassing; real-time and post event usage rating, retail and wholesale processing platforms, disaster recovery environments and communicating root cause of incidents to client management• Leveraged stellar system performance history and trusted customer relationships to up-sell add on components to multiple hosted platforms, increasing contract values by over $50M through contract terms • Grew technical consultant base, resulting in short and long-term consulting contracts generating annual revenue • Liaison between managed services customers and development teams to define software requirements and new features to improve efficiency, usability and increase resiliency of production platforms• Led infrastructure consolidation projects, reducing physical equipment dependencies in support of cost saving targets and floor space recovery • Collaborated with sales, legal, solution architects, IT and managed service teams; co-authoring and negotiating SOWs leading to five new multi-year managed service contracts ranging in value from $15-30M per contract • Traveled to international customer locations for solution installations, configuration consultation, performance and operational troubleshooting and providing best practice consulting on infrastructure architecture • Led initiative to established company-wide infrastructure reference architectures for managed service platform builds, decreasing deployment times by over 70%

Combined Managerial and Technical role focused on creating new managed services organization, combining multiple separate support teams focused on establishing application standards, implementing operating efficiencies and cost savings while building more robust and larger expert base for support of legacy and next generation billing platforms. • Managed 120 employee technical support team, including: application system administrators, database administrators, project managers and environmental change control teams covering the day to day operations for 4 different client production systems • Developed comprehensive strategy for technical application deployment standards, merging 3 separate existing support teams into a single unified support group with shared goals and common, standard measurements• Managerial and technical escalation for the launch of 3 simultaneous new logo production billing platform launches • Created project management team to organize, track and measure organizational activities, performance and quality, implementing new control and operating procedures to meet organizational goals and objectives • Instrumental in creating a blended 24x7 support organization by growing and integrating an Indian based off-shore production support team

Dynamic role focused on managing and providing technical support, technical solution architecture, platform stabilization and maturing operational standards and procedures while managing stellar application growth from green field launch to 15M subs for nationwide Tier1 mobile carrier. • Managed and grew a 24x7x365 technical support team from 5 to 15 members, while maintaining seamless, quality support• Facilitated, drove and managed cross-organizational task force teams focused on stabilization, scalability, performance and resolution of production incidents between different internal and external organizations including: development, data center, clients, application support teams and 3rd party vendors• Key troubleshooter (24x7 escalation) tasked with quickly identifying and documenting root cause of production incidents and implementing resolution strategies eliminate re-occurrence of issues• Expert consultant in researching, recommending and designing new production features (both hardware & software) based on emerging technology, requirements, industry direction and competition• Innovated new production support utilities and tools to automate and self-correct potential availability issues• Negotiated SLA measurements and performance with customer, finalizing monthly SLA metrics

Multi-faceted, hands on technician roles with increasing responsibilities, scope and leadership positions providing high value, quality daily production support duties for internal and external development, test and production systems. • Lead technician in launching, maintaining and stabilizing new Sprint PCS and Cox Communications customer care and billing production systems• Liaison between production support teams, development, data center and 3rd party vendors, opening triage tickets, providing run-time environment metrics, observations and performing patch updates for issue resolutions• Managed 2 Local Area Networks, providing workstation support for 150+ software developers• Facilitated software inspection and defect walk-through meetings between CBIS and NTT while in Tokyo, communicating software defects and installing new software modules as part of the NP&S Release 3 for Nippon Telephone & Telegraph (NTT)