Steve Brown Cemap Email & Phone Number

Exeter, GB

Exeter, GB

United Kingdom

To develop new and existing relationships by ensuring intermediaries are kept fully informed of the proposition and forthcoming system developments through floorwalking, face-to-face meetings, attending network/industry events.

Midlands

Maintain and support accounts by building up a client portfolio and establishing a rapport to secure more business from existing intermediaries. As well as developing new intermediary relationships to increase new business.Undertake proactive sales campaigns on specific products or product features.Undertake sales and service calls to productive and none.

Exeter, United Kingdom

• This role includes delivering excellent customer service and ensuring intermediaries and customers’ expectations are met/exceeded. We have to maintain a strong relationship with our key account managers and business.
• Exceeding my targets
• Proactively managing workload by using effective time management/forecasting and planning.
• Providing excellent customer service and exceeding expectations of my customers.
• Ensuring new business opportunities are passed onto our BDM’s.
• Managing stock of new literature and ensuring orders are placed to replenish this stock.

Exeter, United Kingdom

• My role involves managing claims across all private medical insurance (PMI) products by balancing the need for making sound commercial decisions with treating customers fairly (TCF) so that our brand reputation is.
• Exceeding my targets while ensuring quality of work.
• Proactively managing workload by using effective time management/forecasting and planning.
• Becoming team brand champion ambassador – to encourage my team to live by our company values
• Becoming a member of the community and charity team within my own time.
• Providing support and in-role training for a new starter in the PMI team and also the wider team.

Exeter

• The role entails the application of technical knowledge and expertise to perform quality audits on work completed by administrators to ensure compliance with defined quality presentation standards in addition to.
• Taking on responsibility to produce the weekly reports and delegating work and targets/deadlines to my team to meet common objectives.
• Exceeding my audit targets with effective time management/forecasting and planning.
• Improving processes when potential issues are discovered while auditing using my comprehensive understanding of Treating customers fairly (TCF) principles.
• Developing/Coaching and motivating a team of employees to support service improvement and make sure they meet their targets.
• Providing a team escalation point for issues

Exeter

• Started at Friends Provident as a customer service representative. The role was TUPE to Diligenta. This involved dealing with customer/employer and IFA queries regarding their pensions and life products.I was offered a.
• Providing positive and constructive feedback to call handlers and their line managers to help them develop.
• Providing technical support to call handlers on the NGP helpline.
• Dealing with FCA/Prudential Regulation Authority rules and guidelines.
• Dealing with change in legislation

Taunton, United Kingdom

• This involved taking phone calls from members of the public who wanted a crisis loan from the jobcentre. The process was to manage a customer through an application for a crisis loan gathering data and information.
• Managing the customer experience
• Budgeting and managing the customers social fund debt
• Using decision making skills
• Identifying key information with open questioning

Bognor Regis, West Sussex

• This Involved completing the fortnightly job review, managing customers and guiding them down the correct avenues, to help them secure work.Key achievements within role:
• Completing job reviews and following disciplinary actions if applicable, involved reporting job seekers for potential penalties including suspension of benefits.
• Processing of benefit payments if job searching was acceptable.
• Managing job seekers within the building due to be signing on.
• Referring job seekers to agencies to help with aspects of their job searching.

A Levels

Activities and Societies: - Senior XV Rugby - Senior XV Football - Senior XV Cricket - Senior Prefect- Physical Education - Computer.

Gcse'S

Activities and Societies: - Rugby - Football - Athletics - Cricket - Prefect11 xGCSE's