Steve Bukachi Email & Phone Number

Nairobi County, Kenya

Driving process optimization and efficiency within NCBA Group, focusing on streamlining operations, enhancing customer experience, and ensuring regulatory compliance.Key Responsibilities:1. Process Analysis and Improvement o Conduct comprehensive analysis of banking processes to identify optimization opportunitieso Develop visual process maps and flowcharts to document and communicate current workflowso Implement data-driven process improvement strategies, including automation initiativeso Collaborate with IT teams to integrate technological solutions for process enhancement2. Regulatory Compliance and Risk Management o Ensure all process improvements align with banking regulations and compliance requirementso Implement risk mitigation strategies within process redesignso Maintain up-to-date knowledge of financial industry regulations and best practices3. Performance Analysis and Optimization o Analyze key performance indicators (KPIs) to measure process effectivenesso Develop and implement action plans to address inefficiencies and enhance performanceo Introduce and monitor process efficiency metrics specific to banking operationso Ensure adherence to quality standards across all banking processes4. Stakeholder Management and Training o Collaborate with various departments to understand business needs and gather requirementso Manage change implementation, ensuring smooth transitions and minimal disruption5. Documentation and Knowledge Management o Maintain comprehensive documentation of banking processes and procedureso Manage the process and procedure library, ensuring version control and accessibilityo Prepare regular reports on process improvements and their impact on operations6. Customer Experience Enhancement o Align process improvements with customer experience goalso Analyze customer feedback to identify areas for service improvemento Implement process changes that directly enhance customer satisfaction and loyalty

Upperhill, Nairobi, Kenya

Led quality assurance and training initiatives within the Secondary Marketplace Department, focusing on refurbishment, pricing, and sales processes to align with company goals of empowering entrepreneurs.Core Responsibilities:1. Quality Assurance & Legal Compliance: Developed quality control policies, conducted audits at Watu Dealerships, and ensured legal compliance for warehouse assets.2. Team Leadership: Supervised Quality Control Officers, promoting continuous improvement and accountability.3. Data Analysis & Reporting: Collaborated with the process and data team to create reports, identify trends, and recommend process improvements to boost sales and reduce write-offs.4. Process Improvement: Worked with cross-functional teams to implement and monitor process enhancements, ensuring ongoing compliance with quality standards.5. Sales & Pricing Support: Provided pricing strategies based on market analysis to drive sales and improve customer engagement.6. Training & Development: Delivered training to ensure compliance among Quality Control Officers and fostered professional growth.7. Customer Satisfaction: Ensured refurbished motorcycles exceeded customer expectations and addressed quality-related concerns.Key Achievements:1. Boosted Sales: Increased sales and reduced losses by optimizing refurbishment processes and pricing strategies.2. Enhanced Compliance: Successfully trained the Quality Control team, improving adherence to standards across departments.3. Operational Efficiency: Implemented process improvements that streamlined workflows and improved data use.4. Customer Retention: Improved customer satisfaction and retention by meeting quality expectations and reducing complaints.5. Data-Driven Decisions: Enhanced decision-making through detailed quality control reports and recommendations.

Upperhill, Nairobi, Kenya

Led comprehensive process analysis and optimization initiatives across multiple departments, leveraging advanced data analysis and visualization tools to drive operational efficiency and business performance.Core Responsibilities1. Analyzed and evaluated process flows across Sales, Credit Management, HR, Finance, and other teams.2. Conducted requirements analysis and identified prioritized operational needs and challenges.3. Developed and improved process flow diagrams, rules, and procedures for optimization.4. Coordinated with process owners to implement and refine optimization strategies.5. Created technical tasks for IT teams, utilizing Google Big Query, SQL, Advanced Google Sheets, and AppScript.6. Designed and managed reporting dashboards using SQL, Google Data Studio, Google Sheets, and Power BI.7. Implemented and supported new/optimized process flows at the process owner level.8. Developed standards for corporate documentation, including process flow diagrams and user instructions.9. Conducted trend analysis on key performance indicators impacting business unit performance.10. Led regular team huddles to highlight key focus areas and process improvements.11. Managed intraday reporting and flagged deviations from schedules and processes.12. Ensured accuracy, relevance, and reliability of departmental reports.Key Achievements1. Enhanced operational efficiency through systematic analysis and optimization of cross-departmental processes.2. Improved decision-making capabilities by developing comprehensive reporting dashboards and analytics tools.3. Streamlined communication and documentation standards, fostering better interdepartmental collaboration.4. Identified and implemented process improvements, resulting in enhanced productivity and resource utilization.5. Cultivated a data-driven culture by providing actionable insights through trend analysis and performance monitoring.

Nyali, Mombasa, Kenya

Supported process improvement initiatives and daily operations, contributing to enhanced efficiency and adherence to organizational procedures.Core Responsibilities1. Assisted in documenting and mapping current business processes across various departments.2. Participated in process analysis to identify areas for improvement and efficiency gains.3. Helped collect and analyze data to support process improvement decisions.4. Contributed to the development and updating of standard operating procedures (SOPs).5. Assisted in implementing process changes and monitoring their effectiveness.6. Supported training initiatives to educate staff on new or updated processes.7. Collaborated with team members to ensure smooth execution of daily operational processes.8. Helped maintain process documentation and workflow diagrams.Key Achievements1. Contributed to streamlining operational processes, enhancing overall organizational efficiency.2. Assisted in the successful implementation of process improvements across multiple departments.3. Supported the development of clear and concise SOPs, improving process consistency and quality.4. Helped identify and resolve process bottlenecks, contributing to improved workflow.5. Participated in cross-functional projects, gaining broad exposure to various business operations.

Nyali, Mombasa, Kenya

Bridged IT and business operations by developing analytical solutions, providing technical support, and optimizing processes to enhance organizational efficiency and data-driven decision-making.Core Responsibilities1. Developed analytical reports using Excel, Power BI, and Google Big Query.2. Trained end-users on interpreting new reports in Power BI and Excel Dashboards.3. Updated KPIs for staff performance reports in Microsoft Power BI.4. Served as primary contact for data-related tasks on alternating workdays.5. Implemented process automation and optimization on Google Spreadsheets.6. Conducted training sessions on basic computer procedures and MS Office products.7. Ensured user satisfaction with IT services through effective communication.8. Provided office support for hardware, software, and network setup, maintenance, and troubleshooting.Key Achievements1. Enhanced organizational data analytics capabilities through the development of new reporting tools.2. Improved staff productivity by delivering targeted training on data interpretation and software usage.3. Streamlined processes through automation, reducing manual workload and increasing efficiency.4. Elevated IT service quality by maintaining clear communication channels with users.5. Contributed to office technology infrastructure stability through proactive maintenance and support.

Nyali, Mombasa, Kenya

Led credit and collections team operations, overseeing portfolio management, credit risk assessment, and debt recovery strategies for asset finance portfolios, including motor bikes and three-wheelers.Core Responsibilities1. Managed activities and operations in the credit and collections department.2. Oversaw processing and verification of credit applications and payment solicitation for overdue accounts.3. Investigated credit issues and proposed payment options for approval.4. Ensured compliance with protocols, laws, and regulations in collection processes.5. Contributed to the development and improvement of departmental processes and procedures.6. Supervised and mentored a team of 12 staff members and 3 interns.7. Continued to monitor and control Asset Finance Portfolio using proprietary software.8. Developed and implemented strategies to maintain portfolio quality and enhance client relationships.Key Achievements1. Optimized credit assessment processes, improving the quality of approved applications.2. Enhanced debt recovery efficiency through implementation of data-driven collection strategies.3. Strengthened departmental compliance with regulatory requirements in credit and collections.4. Improved team performance through effective supervision, training, and mentorship programs.5. Developed and implemented new processes for portfolio management and reporting.6. Fostered strong stakeholder relationships, facilitating smoother interdepartmental collaborations.

Nyali, Mombasa, Kenya

Managed and optimized asset finance portfolios (motor bikes and three wheelers) , focusing on maintaining portfolio quality, enhancing client relationships, and implementing effective debt recovery strategies.Core Responsibilities1. Monitored and controlled assigned Asset Finance Portfolio using proprietary software.2. Ensured client adherence to payment schedules through proactive communication.3. Identified and implemented efficient debt recovery methods and techniques.4. Conducted follow-up calls with overdue clients to update debtor accounts.5. Maintained and reported client financial status records to management.6. Developed client relationships, providing updates on company policies and products.7. Offered tailored financial solutions based on company product range.8. Trained and mentored interns and new employees on portfolio management practices.Key Achievements1. Improved portfolio quality through systematic monitoring and proactive client engagement.2. Enhanced debt recovery rates by implementing effective collection strategies.3. Strengthened client relationships, leading to improved portfolio performance and client retention.4. Contributed to team knowledge base by developing and delivering training programs.5. Optimized reporting processes, providing management with actionable insights on portfolio status.

Nairobi, Kenya

Contributed to digital transformation initiatives by processing and enhancing various forms of data and content for improved accessibility and usability.Core Responsibilities1. Performed data cleansing and enrichment to improve data quality and usefulness.2. Executed data and records digitization projects, converting physical documents into digital formats.3. Conducted transcription of audio and video content to text format.4. Carried out image annotation tasks to support machine learning and AI projects.5. Managed digital filing systems to ensure easy retrieval of processed information.6. Implemented quality control measures to maintain high standards in digitized content.7. Collaborated with team members to meet project deadlines and quality benchmarks.Key Contributions1. Enhanced data integrity through thorough cleansing and enrichment processes.2. Accelerated digital transformation efforts by efficiently converting physical records to digital formats.3. Improved accessibility of audio and video content through accurate transcription services.4. Contributed to the development of AI and machine learning models through precise image annotation.5. Streamlined information retrieval processes by implementing effective digital filing systems.

Nairobi, Kenya

Project: Lipa na M-Pesa KYC VerificationClient: Safaricom LimitedContributed to Safaricom's Lipa na M-Pesa Know Your Customer (KYC) project, focusing on verifying service provider compliance and enhancing customer and business KYC documentation.Core Responsibilities1. Conducted thorough KYC document checks for customers and businesses.2. Followed up with clients to obtain additional or missing KYC documentation.3. Performed data entry into Safaricom systems using Excel files.4. Managed archiving and filing of physical documents.5. Verified forms and documents for completeness and accuracy.6. Made and received calls to facilitate KYC processes.7. Educated customers on Safaricom products and KYC requirements.Key Achievements1. Improved KYC compliance rates through diligent follow-ups and document verification.2. Streamlined data entry processes, enhancing efficiency in updating Safaricom systems.3. Developed effective communication strategies to explain KYC requirements to diverse clients.4. Contributed to the overall success of the Lipa na M-Pesa KYC project through careful documentation and customer engagement.

Kasarani, Nairobi, Kenya

Facilitated smooth electoral processes by managing polling station operations and ensuring compliance with IEBC guidelines during Kenya's 2017 general elections.Key Achievements1. Contributed to the efficient operation of polling stations during high-stakes national elections.2. Implemented electronic voter identification processes, enhancing accuracy and speed of voter verification.3. Maintained integrity of the voting process by ensuring adherence to electoral procedures and regulations.4. Assisted in creating an organized and accessible voting environment for diverse groups of voters.Core Responsibilities1. Prepare and manage polling stations, including setup, demarcation, and maintenance of cleanliness and order.2. Verify voter eligibility through ID checks and electronic identification systems.3. Issue ballot papers and mark voters upon completion of voting process.4. Ensure security and confidentiality of election materials and voting process.5. Manage voter queues and direct individuals to appropriate polling stations.6. Display and maintain visibility of signs, statutory notices, and voter instructions.7. Uphold voting secrecy and proper ballot placement procedures.8. Executed additional duties as assigned by the Presiding Officer.

Kasarani, Nairobi, Kenya

Contributed to Kenya's democratic process by managing voter registration and verification activities, ensuring accuracy and compliance with IEBC standards.Key Achievements1. Led voter registration initiatives, increasing new registrations in the constituency particularly in Ruai ward.2. Implemented verification processes, improving efficiency while maintaining accuracy.3. Conducted public awareness campaigns, positively impacting voter turnout.4. Managed and secured voter data, preventing breaches and data loss incidents.Core Responsibilities1. Conduct voter registration and verification activities in adherence to IEBC guidelines and electoral laws.2. Manage operations of registration and verification centers.3. Collate and submit registration and verification data to supervisors.4. Collaborate with community leaders to promote voter education and civic participation.5. Resolve basic technical issues with Biometric Voter Registration (BVR) kits.

Bachelor Of Science - Bs, Actuarial Science, 2Nd Class Lower Honors

Activities and Societies: Christian Union, University Choir, Chess Club, Jomo Kenyatta University Actuarial Students' Association (JKUASA)

Kenya Certificate Of Secondary Education (Kcse), High School/Secondary Certificate Programs, A (81 Of 84 Points)

Activities and Societies: Christian Union, School Choir, Prefect's Body and Wildlife & Environment Club. Represented school in student.