Steve Burtch Email & Phone Number

Victoria, British Columbia, Canada

Product owner for a new major digital BC Registries online service using scaled agile methodology, service design, and OpenAPI-compliant APIs. Engaged partner and user communities to foster a collaborative approach to solution delivery and managed the gathering of user requirements based on a communicable understanding of diverse stakeholder groups..

Victoria, British Columbia

As founder and product owner I led a development team in the design and coding of Tumulus, the web3 data storage and sharing solution for people who value data sovereignty. Tumulus addresses concerns over the constant harvesting of data, regular high-profile breaches involving sensitive medical and financial data, surveillance by companies and governments.

Victoria, British Columbia

• Maximized value for clients by balancing the 'technology' and 'people' sides of the IT equation. I accomplished this by integrating service design, organizational change management, and PMI-based project management.
• ITIL Change Management: IMB CM Project; Product Owner Coach and Scrum Master for a Jira-based application to modernize the Information Management Branch's change management processes.
• Contract management: AMCS Contract Renewal; Design and produce multi-year, multi-million dollar contractual framework for IT resources contracted by the Ministry of Citizens' Services.
• Service design: Distributed Coaching Design Project; maximized organizational effectiveness in the BC Public Service (BCPS) by creating a diverse, innovative, and sustainable internal coaching service.
• Business process improvement: IMIT Capital Financial Process Improvement Project; led lean stakeholder workshops to develop a quality management plan that re-established accountability into the capital reporting.
• Innovation: Ministry of Citizens' Services Innovation Program; designed, developed, and managed a program to promote employee innovation. Led several teams including the executive panel, workshop facilitators, and.

Victoria, B.C.

• Through my consultancy Netscribe I managed many successful enterprise-scale IT projects for Microsoft Canada and for the Government of British Columbia clients from 2002 to 2015, including the WorkBC Job Board and the.
• Website redesign and CMS migration: www.saanich.ca, District of Saanich, BC
• Smartphone app: Rep4Rights, Representative for Children and Youth, Government of British Columbia. App to promote self-advocacy among indigenous children and youth.
• Mobile app: Field Order Management, Dayton Power & Light, Ohio. Tablet app to enable real-time order synchronization between dispatchers and field techs.
• Web strategy and development road map: Growing Connections, BC Ministry of Agriculture. Defined a set of strategies for a digital self-service delivery model.
• News subscription portal: BC Newsroom, Government Communications & Public Engagement. Added subscription capabilities to main BC Government news website.

Corporate Webmaster and Technical Writer

Change Management Certificate, Change Management, Completed

Agile Project Management Certificate, It Project Management, Completed

Itil Foundations, It Project Management, Completed

Certification Examination Preparation Seminar (Ceps), Project Management

Agile / Lean Methods And Ux Analysis

Design Of Interactive Software

Programmer-Analyst Diploma, Systems Engineering

Bachelor Of Arts (B.A.) (Honours First Class), Philosophy

Activities and Societies: Organizer, Undergraduate Philosophy Club (Interdisciplinary Speaker Series)

Master Of Arts (Ma), Philosophy

Planning And Budgeting Applications, Information Technology Project Management, Completed