ead work streams and mature architecture governance by applying frameworks to ensure designs meet standards and fiscal compliance, whist optimizing retail EPOS data mappings to financial system and end to end data reconciliation to help scale new store openings and ensure data integrity. Assist to the transition application support services to India, inputting into SoW for services including role and responsibilities.

Lead exceptional leadership and innovative digital transformation to improve employee experience by adopting digital channels, and leveraging analytics data. Create HMRC-compliant asset and stock management system including automated location and stock transfer expertise. Define and execute robust device strategy comprising desktops, laptops, published applications, virtual applications, and Internet of Things (IoT). Deliver strategic guidance for optimising user experience resulting in improving customer satisfaction. Develop reports with suggested strategies for enhancing user experience, including identity management, virtual desktop infrastructure, application distribution, operating system deployment, and application development.

Lead and drive technical roadmaps, strategic plans for delivering services while utilising technology to achieve cost-effectiveness. Develop innovative concepts and policies to address organisational challenges, boost sales, and refine proposals. Initiate automation of ITSM processes through task and business analysis, process mining, and RPA to improve efficiency. Leveraged end-user analytics to supervise all healing processes.

Performed as lead architect for ING Bank account, participating in architecture review board to provide top-notch guidance on restructuring architecture activities in close collaboration with account CTO and Delivery Executive. Liaised with bid management to explore potential projects, provide RFI/RFP responses and contribute to preparing tenders, while leading design and ensuring Area Architects follow design protocols. Oversaw all aspects of bid management and delivered excellent design governance to area architects.

Delivered excellent guidance and proposed ideas for transitioning Royal London personnel to more agile working and utilising IT while meeting business milestones. I collaborated with the business and business consultants to devise IT pilot designs and options to optimise use of on-premise and cloud solutions. I evaluated the pre-requisites and technology blockers for Royal London.Here are my career highlights: • Created IT infrastructure for adoption of Office 365 and Dynamics 365, comprising Azure active directory and network connectivity • Established IT roadmaps and designed infrastructure for VOIP telephony, VDI (VMware Horizon), collaboration software, and user devices, with options ranging from basic to ideal. • Designed and implemented Exchange 2013 to facilitate 5500 mailboxes such as Skype integration and preparation for Office 365/Exchange Online.

Successfully designed and developed an infrastructure for a virtual desktop environment that incorporated XenApp, Appsence, XenDesktop, Citrix Provisioning Services, and Microsoft AppV. I devised and implemented a mobile device management system, which enabled a native iOS mail experience, containerisation, and both internal and external access to the systems. I also led the solution design for the Dryrock bank acquisition merger to integrate the bank into the central banking systems, making sure that it complied with US data protection laws and regulations.Below are my key achievements: • Provided designs, technical guidance, and oversight for projects with budgets ranging from £1M to £100M+. • Contributed to the formulation of a Request for Proposal (RFP) for a Global Managed Print Solution and participated in negotiations through to contract award. • Executed designs for a global user migration program of 200k users, comprising geographic requirements, network challenges, and platform delivery.

Responsible for designing new & enhance existing solutions, provide consultancy, help mature architecture processes and introduce the concepts such as CBB & SBB’s to have consistent repeatable designs. Working with Data & Software Architects to extract what Infrastructure will support there requirements and produce Infrastructure design.All technical domains covered such as UNIX (RHEL/CentOS), Windows, Storage, Networks (internal & Internet facing), Middleware & System Management .Key ProjectsSolution & Engineer a collaboration Platform including Microsoft Exchange, Sharepoint, Lync & Mimecast including user migrationDesign & Engineer a Business analytics system utilising SAS 9.3Design SCCM platform for OS deployments, patching & software deployment to support workstations and Windows server.Plan and undertake the upgrade of VMware ESX 3.5 to ESX 4.1 of estate of approx 1000 VM’s

Engineer Wintel solutions and infrastructure including implementation and provide project server support.Key ProjectsMigrate Physical servers & VMware server VM’s to Hyper VImplement & configure Citrix PS4 hostsCreate Standard Build Blocks for various Windows server roles such as web & DB servers.

Working closely with solution architects to extract high level design & requirements into detailed end to end infrastructure designs to meet the bank’s strategic targets, apply governance to ensure PCI-DSS compliance and standards.Key ProjectsDesign a Mirevenue system to show customers banking charges and provide MI to the bank.Design ATM’s to include dynamic currency conversion

Working for the Home Office on the CRB contract I designed Infrastructure for use on a high public profile VBS project based around Sun Sparc platform & Oracle RAC which was successfully delivered. Design infrastructure for Unix & Windows, including SAN and virtualisation, review and approve designs as a member of Enterprise Design Authority. Stay informed of emerging technologies and introduce to the CTO if deemed feasible. Provide technical advice and assistance on Unix & Wintel estates.

Introduce new processes to improve departmental service. Aid Architect’s in the design of Infrastructure to improve current system Infrastructure. Provide 3rd line support for Wintel including VMware infrastructure 3 (ESX, Vmotion, DRS, HA, SRM, Clustering and VI Centre) and provide limited support on Unix (Solaris). Designed and implemented automated server builds utilising SMS/SCCM. Mentor Technical Analyst’s and coordinate tasks. Working with management to keep to KPI’s / SLA’s for the team and develop process/build documentation to corporate standards.

Design & implement a new Windows 2003 based infrastructure to support 800 users which entailed implementing a new printing solution, online filtering, Backup. Utilising virtualisation technology to realise the consolidation of the server environment by 60 %.Introduce a E-register system based on PARS utilising SIMS data which enabled teachers to use handheld devices and access to update pupil data.Introduced E-library system to manage the colleges books with a portal on the Intranet for a pupil online booking system.Work with Senior management to present IT strategy and roadmap.Provide consultancy on Microsoft platforms & VMware products to the wider company clients

Work the Zone Director on Zone ICT initiatives including Electronic Whiteboards Tender for Zone Schools which I was part of the selection committee to down a select a vendor. I was also instrumental in bring a CMS to schools within the Zone schools to aid e-learning.I also managed the technical support team, adapting to the counsel IT strategy.

Administer Internal systems and client system across a WAN to provide 3rd line support. Design and implement infrastructure solutions consisting of mainly UNIX (Solaris) with Informix databases and Windows based networks with mixed networks (UNIX and Windows) with the use of SAMBA. Project manage installation of servers, network topology, terminal servers, print servers. Mange internal backups and disaster recovery. Consult with customers on adoption of policies and procedures.