Stephen Byrum Email & Phone Number

Meridian, Id, Us

Boise, Idaho, United States

A results-driven Sales Engineer with demonstrated experience in the wireless technology industry. Repeatedly exceeding quarterly sales targets by as much as 124%.

Sunyvale Ca

I provided support for high profile customers remotely and traveled onsite and met with customers to troubleshoot networking issues when needed.

Sunnyvale Ca

I was brought in as a senior technical support engineer to help the support organization grow and mature. I helped grow practices and procedures for the support team.

Support Enterprise wireless installations in locations such as Hospitals, colleges and other demanding installations.Utilized remote support systems to help customers.Used multiple ticket and bug tracking systems.Wrote knowledge base articles and white papers.Reproduced customer environments to troubleshoot problems.Wrote training material for new hires local and in other countries.Support field service engineers, OEM partners and sales engineers.Help do site surveys and advances spectrum analysis Planned network deployments using virtual site survey tools.

Wireless Networking engineer supporting customers such as hospitals, Schools and private businesses. Working with server technologies such as 802.1x using a variety of server platforms. Helping with site surveys and other challenges.

Helped test leads with their teams of engineers testing technologies ranging from web applications to advanced hardware/software functionality.Lead technically challenging projects for companies such as Cisco, HP and Microsoft.Executed a wide range of Black box and white box tests.Wrote competitive analysis documents for internal and public publication.Trained new hires and new test leads. Researched and mastered new technologies to serve a role as subject matter expert for many projects.Setup lab systems/servers.Built test networks (routers, traffic generators, Latency generators ect.

Supported over 300 users world wide.Managed exchange accounts and created active directory accounts.Tested routing protocols and various other layer 2 and 3 functions.Wrote test matrices for newly developed featuresDocumented bugs and new features for engineeringHelped design proprietary features ESRP (Extreme Standby Router Protocol)