Managed all construction related tasks, schedules, inspections, trade partners and scopes of work on individual site. Managed the final build for 11 million dollar (+/-) custom homes within 6 months. Responsible for all phases of construction, supervised building and site activities.Assumed Site Management duties for eleven, one million $+- custom homes in challenging municipal environment. Passed inspection rate doubled, monthly closing rate doubled, and home complete scores in Customer Satisfaction Surveys increased to 100%.; Managed and trained 6 Customer Relations Managers in sites ranging from townhomes to million dollar homes.

Top 5 volume national Residential Home Builder with outstanding JD Power award winning results. Operations in over 30 markets.Site Manager (2009)Managed all construction related tasks, schedules, inspections, trade partners and scopes of work on individual site. Managed the final build for 11 million dollar (+/-) custom homes within 6 months. Responsible for all phases of construction, supervised building and site activities.Assumed Site Management duties for eleven, one million $+- custom homes in challenging municipal environment. Passed inspection rate doubled, monthly closing rate doubled, and home complete scores in Customer Satisfaction Surveys increased to 100%.; Managed and trained 6 Customer Relations Managers in sites ranging from townhomes to million dollar homes.Selected Accomplishments:Resolved customer concerns for 3 sites including single family attached and detached homes.Conducted weekly manager meetings to focus on customer issue resolution resulting in fewer escalated calls.Assumed CRM duties for three communities during downsizing, reducing overhead spendingby 11%, consolidating four staffed positions into one.Assumed CRM duties for large, troubled community clarifying issues, scheduling trades, holding trades accountable, and updating service records resulting in fewer escalated issue calls to Corporate Office, reduced overhead spending and increased trade partner accountability.Initiated and developed Scope of Work Training for Customer Relations Managers resulting in 10% overhead spending reduction within thirty days of ten week training completion.

Managed staff of 5-8 site superintendents and their respective multi-discipline teams, including sales, land and customer relations. Selected Accomplishments:As Project Manager, improved team culture across all disciplines, removing barriers resulting in the team functioning as one entity. Developed and conducted training for home building fundamentals/quality inspection techniques with Site Managers and Customer Relations Managers. Reduced number of issues in Quality Inspection reports by 20% with consistently higher quality. Improved the completion and dedication process for communities in remote geographic areas, focusing oncontracts, scheduling and inspected work in place while reducing overhead spending, improving purchasing efficiency's and reduced by two, staffing requirements. Created and conducted Back to Basics training for Site Managers resulting in consistent higher quality and customer satisfaction as evidenced by higher home complete scores in Customer Satisfaction Surveys. Received the 2005 Regal Award from the Home Builders Association of Delaware as the Project Manager of the Year for the entire state.

Owned and operated Building and Development Company in the sale and construction of single family residences as well as additions and renovations involving both bid and insurance work. Residential-commercial demolition and fit out. Developed solid base in experience generating new work, financing projects, managing construction that resulted in modest backlog of projects.

A family business committed to building sound investments. PresidentPromoted to President of Company. Led growth to produce 150 homes per year. Trained managers in core issues of initial quality, customer relations, and budget adherence resulting in enhanced customer satisfaction and greater financial performance. Selected Accomplishments:Worked with Chairman, CFO and outside accountants managing cash flow issues. Negotiated with lenders to adjust loan payoffs per closing that reduced debt without negative effect on cash needs and on purchases, acquisition strategies and correspondent bank relationships.Developed sales strategies with sales VP and staff that increased traffic, improved conversion rates and qualified traffic and target marketing initiatives per site based on demographics and product type.Reformulated sales strategies in down cycle with increased emphasis on increasing sales.Performed competitive analyses and price comparison analyses in multiple sub markets.Led cost cutting initiative through value engineering and building specification adjustments without affecting quality.Developed monthly training calendar for managers with dedicated weekly site meetings focusing on site specific challenges.Conducted monthly training sessions with sales and construction personnel on customer relations best practices, specifically concentrating on fixing the issue the first time, setting expectations early in the sales process and the necessity to develop good relationships with the customer. Vice President responsible for all construction and sales teams. Broke down inter-disciplinary barriers between sales and construction through team building and culture enhancement activities. Customers began to see one cohesive company, not separate teams. Developed training programs for Site Managers and trade partners resulting in higher quality and schedule adherence.