I am a Senior IT Leader strongly positioned to both serve and lead with extensive contributions in Customer Relationships, Management, and “hands-on” technology background. Relied upon by Senior Management as Subject Matter Expert and Problem Solver, tasked with high impact assignments and critical situations. Always ready with the right solution.• Secured $7 million in revenue through successfully leading work stream to migrate legacy data platform, stand up new platform and operationalize new platform in 3 months ahead of what should have been an 18-month project. • Implemented Cross Training program to ensure employee scalability and avoid employee burnout in 24/7 support environment.• Initiated, engaged, and facilitated across functions with peers in other groups to ensure collaboration for shared goals. • Implemented Disaster Recovery / Business Continuity plan, initiating access to a disaster recovery cold site.• Implemented database object verification policy and file review, reducing outages and emergency change incidents post deployment by 95%.• Renegotiated voice and data contracts which reduced expenditures by 60%. Customer Relationship Management | Client Implementations | Root Cause Analysis | Vendor Management | Scrum Methodology | Business and Technology Alignment | Disaster Recovery | IT Budgeting | IT Incident Management | Employee Development | Business Continuity | IT Project Management | Product Management | Contract Negotiations | Vendor Management | Offshore Team Management | Change Management | Data Onboarding | SDLC | IT Auditing | Telecommunications Management | IT Procurement | IT Asset Management | Process Improvement