Steve Canavan Email & Phone Number

Illinois, United States

Everywhere

Taking stuff places

Palatine, Illinois

Use your imagination

Schaumburg, IL

• Complete student outreach initiatives to ensure all graduation documents are received per deadlines
• Consistently achieve daily, weekly and monthly metrics through efficient management of assigned workflow ensuring optimal contribution to overall departmental and organizational goals
• Follow all accreditation, state and federal regulations as well as university policies, procedures, and ethical standards in documentation and records management procedures, file processing and collection of student data
• Prescreen and offer career search assistance program to new and current students as well as alumni ensuring job search readiness and preparation during intake assessment for efficient workflow reassignments
• Ensured detailed documentation of each contact capturing all pertinent details/activities for accurate records management

Schaumburg, IL

• Consistent leader in customer scored metrics of problem solving and helpfulness
• Among leaders in in sales for new products and services
• Acted as team lead
• Part of a select pioneer team for Comcasts’ online chat support
• Implemented numerous programs and initiatives to increase my peers sales numbers
• Valedictorian for the Comcast University new hire training class

Schaumbur, IL

• Increased overall departmental productivity by 75% within 6 months across multiple teams
• Handle credit bureau disputes, outside collection agency inquiries regarding customer billing disputes, process bankrupt accounts, authorize OCA settlement requests, process death certificates, investigate reports of.
• Address customer disputes by pulling bills and reviewing account history
• Liaison for all major and government accounts in the Illinois / Wisconsin area
• Evaluated businesses through: D&B reports, analyzing business financials, and background checks to determine potential risk and initial credit limits for new agents
• Handled financial related escalated customer and management issues and calls