Steve Carpenter work email
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Steve Carpenter personal email
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Highly skilled services professional with extensive experience in developing, implementing and providing Field Support Services and world class Customer Service to customers around the globe. Experienced in providing services to both the Government and Commercial workspace. Excellent background in implementing policies, procedures and practices in support of Government, Department of Defense and Commercial support areas to include US Military operations, IT Infrastructure and Broadcast Services. Managed teams as large as 70 Engineers and Support Professionals. Active Security ClearanceSpecialties: Field Service and Support, Customer Service, Technical Support, Government Contracting, Process Development, ISO-9001
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Global Support ManagerTrace Systems Inc. Feb 2023 - PresentVienna, Va, Us -
Sr Director Of Managed ServicesEnvistacom Aug 2019 - Mar 2023Duluth, Us -
General ManagerCopasat Jul 2018 - Aug 2019Tampa, Florida, Us -
Director, Swiftlink Integrated Logistics ServicesTelecommunications Systems, Inc Aug 2008 - Jun 2018Annapolis, Md, Us -
Director, Customer Service & LogisticsDatapath, Inc Nov 2003 - Jul 2008Duluth, Georgia, UsBuilt the DataPath Customer Service department from a one (1) person operation to a more than forty (40) person operation, including: - Designing, building and implementing a fully staffed 24x7 Network Operations Center specifically to support the vast array of DataPath products and customers Leader responsible for developing all Customer Service and Field Support Service processes and procedures to ensure that forward deployed employees and all customers receive the highest level of customer serviceEstablished and oversee the operation of multiple parts and repair Depot Operations throughout the Middle East, Europe and Asia. Built the team that provides support for all systems that DataPath has sold and deployed, to include multiple VSAT systems all the way up to 11-meter Teleport Earth Terminals -
Manager, Engineering ServicesScientific Atlanta, Inc Jan 2001 - Nov 2003Us• Managed all support services for Scientific Atlanta Digital Network Control System (DNCS) elements deployed throughout the United States for all major Cable Operators• Developed, implemented and was responsible for all support and escalation policies and procedures to ensure highest levels of customer support• Managed a team of forty-two (42) Support Engineers providing Level 1 through Level 3 Engineering Support Services• Led the project team that developed and implemented a department wide training program, which enabled all engineers’ skill levels to be gauged fairly and provided guidance on requirements for their career advancement -
Vsat Project LeaderUs Postal Service Dec 1998 - Jan 2001Washington, D.C., Us• Technical Project Leader responsible for the roll-out and installation of more than 10,000 VSAT systems supporting the new Point Of Service terminal deployment for the USPS• Implemented a Quality Management Program to ensure all VSAT installations were performed within USPS building management standards• Responsible for reviewing and approving all invoices for completed installations and for qualification of non-standard installation issues
Steve Carpenter Skills
Steve Carpenter Education Details
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Eastern Florida State CollegeInformation Systems
Frequently Asked Questions about Steve Carpenter
What company does Steve Carpenter work for?
Steve Carpenter works for Trace Systems Inc.
What is Steve Carpenter's role at the current company?
Steve Carpenter's current role is Operations Leader.
What is Steve Carpenter's email address?
Steve Carpenter's email address is sc****@****com.com
What is Steve Carpenter's direct phone number?
Steve Carpenter's direct phone number is +163196*****
What schools did Steve Carpenter attend?
Steve Carpenter attended Eastern Florida State College.
What skills is Steve Carpenter known for?
Steve Carpenter has skills like Telecommunications, Technical Support, Satellite Communications, Wireless, Program Management, Troubleshooting, Voip, Ip, Vsat, System Deployment, Integration, Government Contracting.
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