Lead Appraiser, Senior Professional: 2019-2022Managed high-net worth appraisal orders, with an emphasis on customer service and problem solving. • Provided “white glove” hands-on approach to select orders throughout the entire process, from appraiser assignment to the review process, to on-time delivery to the client. • Acted as liaison between the client and the appraiser, ensuring delivery of a quality, credible appraisal report.

Acted as subject matter expert. Reviewed complex appraisals for credibility. • Coached appraisers on complex assignments relying on my strong knowledge in best practices, secondary market guidelines and USPAP. • Acted as intermediary in a highly escalated environment. • Wrote formal response to complaints from FNMA, agencies and clients or recommended appropriate action when necessary

Acted as subject matter and compliance expert. • Reviewed appraisals identified as potentially materially deficient. Identified USPAP, GSE guideline or regulatory violations and other serious deficiencies to determine appropriate disciplinary measures - both internal and external action (State Reporting). • Provided guidance and assistance to staff appraisers whose work is the subject of consumer or client complaints and State Board actions.

Loss Mitigation expert • Facilitated appraisal disputes and reconsideration requests, acting as an intermediary between the client and appraiser. • Reviewed appraisal reports for Loss Mitigation cases between client and secondary lenders and private mortgage insurers. • Prepared formal responses for clients to dispute repurchase demands and insurance rescissions.