Independent consultant offering services to local businesses around:- Web and application design/development- Web hosting- Agile consulting- Content creation- Search engine marketing- Search engine optimization- Graphic design

- Act as a guide for customers to have the most successful experiences and lifestyle- Develop in-depth Trek product and process knowledge- Co-manage product ordering of bikes, products, and accessories for $4m+ dollar store- Growing team mini bus rating from 3 to 5 through improving Net Promoter Score (NPS), customer retention, Great Places to Work rating, and 24-hour turn-around - Develop budgeting skills through leveraging hours, forecasted sales, and budget-to-guide scheduling of staff- Build tactics to hit weekly, monthly, and yearly individual and team goals- Support the store manager with visual improvements, alignment, and team collaboration through buy-in- Run the shop to support the store manage to focus on big picture deliverables and events- Leverage past leadership skills to navigate conflict resolution and individual team member development- Learn processes such as receiving and ordering to keep product stock full for particular seasons- Keep team accountable through ownership of processes and up-keep of the shop- Manage technical issues such as malfunctioning hardware, software updates, etc.2024:- NPS score: 95- YTD Sales: $509,000+- YTD bike unit sales: 344- Average accessories per bike unit: over $153- July sales: $98,278 sales with $130 average add-ons and 72 bike units 2023:- Since August start: second highest bike sales with $145,345- NPS score: 93- Average accessories per bike unit: over $150

- Led two teams: one infrastructure team, including Oracle EBS management, and one client services team- Led discovery conversations and implementation around SaaS solutions including Disaster Recovery, Unified Communication, Back-up- Led conversation to lean backlog and MVP to deliver Azure on-prem to cloud migration (two-year running project delivered in three months)- Leveraged Azure DevOps for managing product backlog, writing acceptance criteria, estimating, building roadmaps; building dashboards, queries, epics, features, user stories, bugs, spikes- Enabled teams to self-drive, self-assess, and supported through testing changes to process (transparency, inspection, adaption)- Guided Product Owners through backlog management, feature preparation for PI Planning, and how to be support their team- Led segments of Program Increment Planning (PI), aiding team in establishing: commitments, planning, estimating, forecasting, etc.- Participated as a lead serving IT Leadership in program-level alignment and assessment of program increment deliverables- Engaged external teams to funnel work needed into my teams while protecting them from distractions- Experienced monthly IT budget reviews, OKR measurements, and metrics/feedback around performance and sustaining employees

- Managed 2+ Scrum Masters and Coached 3 or more others around improving their teams, self-growth, and project reporting - staff augmentation and whole Product Team Scrum Masters- Drove standardized templated team reporting across Nexient, covering productivity and quality metrics, roadmap/deliverables, and risk mitigation.- Participated as Operations Lead and People Team Lead serving the internal Agile Practice to deliver organizational goals and objectives- Contributed in coaching and training Nexient employees around Agile, frameworks under Agile, estimating, defining roadmaps, forecasting, etc. - Established templates used across the Client and Nexient engagement around: road mapping, forecasting, Project Launch, and deployments- Leveraged Azure DevOps for managing product backlog, writing acceptance criteria, estimating, building roadmaps; building dashboards, queries, epics, features, user stories, bugs, spikes- All responsibilities of previous role

- Built client training program for employees to gain knowledge around Agile Core Fundamentals, Product Ownership, and Scrum Mastery- Built client training program certification tests to qualify client employees as knowledgeable around Agile Core Fundamentals and the Product Owner and Scrum Master roles- Leveraged Azure DevOps for managing product backlog, writing acceptance criteria, estimating, building roadmaps; building dashboards, queries, epics, features, user stories, bugs, spikes- Trained on Tasktop, a value stream management solution, to synchronize multi-app portfolio and program management- Built Agile Wiki page covering Agile Recommended Metrics including samples of metrics to guide teams to learning how to leverage metrics around Kanban, Scrum, Agile Release Trains, Program Kanban, and Quality- Leverage Openshift for updating site certifications- All responsibilities of previous role

Remote Scrum Master for Fortune 500 clients who:- Led engagements to save $4 million dollars building Java-based applications through cross-functional team engagement and product ownership- Coached teams for 50+ Sprints to deliver consistently high Predictability, averaging over 95% Sprint Predictability from start to completion of projects- Supported Development Teams to delivery at least 80% unit test and automation test coverage with peaks nearing 100%- Developed reports to present at Sprint Review capturing Productivity Metrics including Predictability and Velocity, defects and product stability, unit test and automation test coverage, SonarQube ratings of programs and microservices, progress and expected delivery of Product Roadmap/Backlog, etc.- Guided business on defining Product Roadmap around timelines/deliverables, coaching the definition and management of each Product Backlog- Taught how to leverage Azure DevOps charts, metrics, and dashboards- Supported Agile Coaches, Consulting Directors in client relationship management duties, including monthly and quarterly business reviews on program delivery/progress, interviewing candidates, administrative tasks for on- and off-boarding team members, training new members on each team's best practices, etc.- Organized bi-monthly Agile Community of Practice to share knowledge on how to best Be Agile and leverage frameworks under the Agile umbrella- Developed standardized reporting to provide Transparency to our clients to aid in risk mitigation and project delivery management- Effectively trained individuals across Nexient and Client covering Agile, SDLC, frameworks under Agile (Kanban, XP, Scrum, FDD, TDD, etc.), best practices, - Facilitated all Scrum Events and coach Development Teams to:-- Own the Sprint Backlog, hit their Sprint Goal, deliver a potentially releasable increment every Sprint-- Be independent self-starters-- Remove distractions and impediments/blockers-- Manage conflict resolution

- Improved various Search Engine Marketing (SEM) results 25 - 50%+ and helped decrease order holds by 20%- Optimized measurable completion of work within Kanban methodology by keeping team accountable to user story format and management of user story statuses- Converted business needs into user stories including Gherkin, Acceptance Criteria, and visual proofs- Provided benefits of Zephyr for Jira integration- Refined backlogs for development teams to implement- Built visual charts that shows value delivered by third-party applications- Triaged and validated defects - Weekly regression tests- Converted BrightEdge and SiteImprove (ADA) errors into user stories for teams to implement

- Deployed four applications to over 120 clients- Managed clients across the globe: Europe, the Americas, etc.- Educated and on-boarded clients onto multiple applications: Global Portal, APT NextGen, IAM, and Global Web Template.- Connected IT and clients, supported through the technical deployment process- Navigated organization to speedily deploy applications to customers.

As a Scrum Master:- Improved team efficiency by 25%+- Facilitated Scrum events: planning, retrospective, review, and daily scrum- Leveraged Azure DevOps for managing product backlog, writing acceptance criteria, estimating, building roadmaps; building dashboards, queries, epics, features, user stories, bugs, spikes- Continually learned how to best serve my team through removing impediments, developing individuals, networking for team gains, managing conflict- Led communication efforts to keep team focused on goals- Steered team to become independent thinkers and decision-makersAs a Business Analyst:- Wrote user stories containing Gherkin and Acceptance Criteria- Partnered with Product Owner to understand the business needs and meet business goalsAs a User Acceptance Testing (UAT) Coordinator: - Communicated with clients about when our product will be available in the test and production environments- Informed clients about new releases and hotfixes- Leveraged client feedback to satisfy client needsAs a Release Manager- Managed client communication for monthly deployments- Networked with multiple internal teams- Informed stakeholders on progress of product delivery- Learned to proactively communicate as a global team member

- Developed auditing applications leveraging WPF, C#, XAML , Gulp, SaSS, and Telerik- Managed India Microsoft Global Development Team- Managed communication with teams across Europe- Transitioned team into Agile-Scrum team- Leveraged Kentico CMS and continued to learn C#- Managed communication between leadership and stakeholders- Collaborated to build the Design Guild: team responsible for design consistencies across the global organization- Led interview, hiring, and on-boarding processes

- Focused on development of websites user experience, user interface, and front-end stack of HTML5, CSS3, jQuery, and PHP- Led management of multiple websites for technical support, site maintenance, and updates- Responsible for rapid prototyping, designing and development of multiple websites custom-built in Wordpress CMS

- Researched and developed user interfaces and user experience of custom-built websites and mobile applications- Developed custom websites leveraging Magento CMS- Built around W3C standards via JavaScript, PHP, HTML5, CSS3, XML,Bootstrap and jQuery frameworks- Wrote media queries for responsive web design- Optimized SEO for all six company sites- Launched new websites and mobile applications as part of a cross-functional marketing-IT team.- Created graphics used for t-shirts, commercial events, banners, etc.

- Created web graphics and implemented into the BGSU website - power point presentations, images, building new image files from scratch, etc.- Executed concise communication and organization skills- Implemented quick turn-around to deliver solutions to clients- Developed using CSS3 and HTML5, jQuery, JavaScript, and PHP.

- Created and edited premium modules that helped employee training- Used Adobe Creative Cloud, Photoshop and Illustrator to create concepts and vision- Strategically bridged the communication, process, skill, or functional gap for clients

- Designed creation and project management- Prepared files for grand format digital printers using materials such as aluminum, die-bond, PVC, coroplast, vinyl, adhesives, etc. - Coordinated projects from start to finish while meeting tight deadlines while satisfying customers

- Contributed to sales and marketing of University Tees on Bowling Green State University's campus- Promoted and marketed why University Tees is the best solution for customizable apparel and promotional products- Sold more than $30,000 of product working part-time.

- Designed LCD panels, flyers and other marketing materials- Handled multiple projects using time management- Executed design-driven promotional material on deadline-driven projects

- Created advertisements, brochures, logos, logotypes, shirts, as well as practiced branding and marketing at the small-business level- Responsible for company organization and administrative duties- Managed schedules, scheduling meetings with clients, organizing calendars, filing office paperwork, and other administrative tasks