• Executed over $17M in project planning and development working with a diverse portfolio of clients including two Fortune 500 companies• Assigned and led project team resources for field technicians, engineers, general contractors, and electricians to meet stringent deadlines across 15-20 projects monthlyEnsured clear and transparent communication with clients by detailing timelines for equipment delivery and project staffing. Shared key metrics to highlight the sustainable functionality of installed enterprise technology, which saved end users over 1,000 man-hours annually by standardizing equipment across all conference rooms• Provided oversight for the completion, programming, and testing of 400+ video conference solutions and meeting/event spaces, achieving a 95% on-time delivery rate• Drove change management processes from planning through deployment using an agile framework, ensuring efficient project execution and minimal disruption to retail operations, resulting in a 30% reduction in downtime• Spearheaded deployment activities for retail technology projects, utilizing project management standards to ensure seamless hardware and software updates, achieving a 99% success rate in corporate environments and retail locations

• Diagnosed and resolved technical hardware and software issues for 4000+ students and 200+ faculty, documenting outcomes to ensure efficient problem resolution processes• Implemented new security protocols for network access, enhancing system integrity and reducing unauthorized access incidents by 30%• Managed onboarding of 100+ new employees, including preparation of computer hardware (imaging, installation of specific hardware and software), achieving a 95% satisfaction rate• Accommodated wide-ranging customer experience levels by adjusting technical support strategies, resulting in a 25% increase in customer satisfaction scores

• Established recording operations, enabling the distribution of classroom activities through the student content management system (CMS), increasing student engagement by 80%• Managed end-to-end audio-visual projects at a medical university, coordinating with cross-functional teams and stakeholders to deliver high-quality AV solutions for educational and healthcare environments, achieving a 98% on-time completion rate and adherence to budget constraints• Carried out the maintenance of $10M worth of computer hardware, presentation, and sound equipment, ensuring 99% equipment uptime• Trained faculty and staff on various software programs and operation of hardware devices on campus through a catalog of 200+ courses, resulting in a 30% improvement in user proficiency• Operated as the campus sound engineer for all special events, reducing audio-related issues by 90%